author by Archana Sangili

1, September 2017

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Welcome to the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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author by Roshini Cherian

31, August 2017

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In the recent Walt Disney-produced film ‘Zootopia’, a scene between a rabbit and a sloth who works at the Department of Motor Vehicles office demonstrates what bad customer experience used to be like. While the rabbit is in a rush to get the license details of a speeding car, but it gets stuck with a […]

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author by Sheela Narashiman

30, August 2017

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There is a general adage that barring confidential information – everything else is available on Google. Well, that seems to be true the minute one starts searching for some information. Just type ‘Evolution of the call center’ and Lo! the best suited options are displayed on the screen. Most of these articles have looked at […]

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author by Roshini Cherian

24, August 2017

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Work-life balance means something to every individual. From prioritizing between work and leisure to taking vacations and passionately pursuing other areas of interest, it can vary depending on people are in their careers. And the kind of brands they are associated with. Over the years, at Servion, we have internally advocated the need for a […]

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author by Vimal Abraham

22, August 2017

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A few years ago, Warner Brothers released ‘Her’, an existential science-fiction movie about a man who develops a special relationship with Samantha – an artificial intelligence-enabled Operating System. As the story progresses, Samantha shows an incredible ability to learn and grow psychologically – and even discusses matters such as love, life, and death. Soon, the OS becomes his sole companion.

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author by Archana Sangili

18, August 2017

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Welcome to the 41st edition of the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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author by Christy Bharath

17, August 2017

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Process automation is the new frontier of proactive customer experience. The big kahuna of delivering rock-and-roll customer experience. Sure, the hype is real. Domains such as Retail, BFSI, and Telecom are incorporating virtual robots to perform definable, repeatable and rule-based tasks with greater accuracy and substantial cost savings.

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author by Sriram Sampath

16, August 2017

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The customer experience sector is full of acronyms and vague descriptors, so much so that some have become quite confused with ‘customer journey analytics’. Here, we examine some of the myths surrounding customer journey analytics, highlighting why it is a vital part of an organisations customer experience management armoury. This is by no means an […]

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author by Archana Sangili

11, August 2017

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Welcome to the 40th edition of the CX Roundup.
In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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author by Sheela Narashiman

8, August 2017

Interaction analtyics for banking industry

Artificial Intelligence (AI) is no longer a new jargon in the banking industry. However, what is new is that AI is moving beyond back-end processes to front-end interactions. According to Accenture’s ‘Banking Technology Vision 2017’ study, the banking industry will revolutionize the way it gathers information and interacts with customers. Banks will move towards simpler user interfaces that will help create a more personalized customer experience.

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