by Servion

18, May 2017

shashibanner

Chennai, December 2016: Servion Global Solutions, a specialist in the Customer Experience Management (CEM) domain, announced today that it has appointed Shashi Nirale as the SVP&GM for the Europe, Middle-East, and Africa businesses. In this new role, Shashi will be responsible for continued revenue growth, further strengthening customer retention strategies and consolidating Servion’s leadership position […]

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by Servion

18, May 2017

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Powered by Cisco’s HCS this multi-channel platform helps to optimize operations and enhance customer experience UK, April 7, 2016: Servion Global Solutions, a leading Customer Interaction Management specialist, today announced the launch of ServCloud in the UK region. Powered by Cisco, ServCloud offers managed contact center-as-a-service and unified communicationas-a-service to connect business needs with customer […]

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by Servion

18, May 2017

prakasharunachalam

CHENNAI, India, March 29, 2017 — Servion Global Solutions, a specialist in the Customer Experience Management (CEM) domain, announced today the appointment of Prakash Arunachalam as the Chief Information Officer (CIO). As part of the Global Executive Leadership Team, Prakash is responsible for strategizing and implementing innovative uses of technology to strengthen Servion’s Emerging Technology […]

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by Roshini Cherian

18, May 2017

Are You High On Enterprise Data And Is It Affecting Your Customers - Banner

There’s data all around you. Everything you see, be it a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you start to realise that you don’t know what to do with it.

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by Servion

18, May 2017

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Ovum, a market-leading research and consulting firm acclaims Servion Customer Engagement Hub (CEH) as a unique differentiator PRINCETON, N.J., May 16, 2017 /PRNewswire-iReach/ — Servion Global Solutions (www.servion.com), a global Customer Experience Management pioneer, today announced that Ovum, a leading analyst firm, has recognized Servion as a well-positioned Customer Engagement Hub (CEH) provider in the […]

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by Servion

18, May 2017

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Powered by Cisco HCS, ServCloud is the only enterprise-grade CCaas offering end-to-end capabilities across voice and multi-channel interactions.US, Princeton, April 2017: Servion Global Solutions, a global Customer Experience Management specialist, today announced an agreement to deliver Contact Center as-aservice to resellers and customers in the United States. Servion’s ServCloud hosted Contact Center as-a-service will be […]

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by Servion

18, May 2017

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At CCW Europe, Servion will showcase two of its Customer Experience analytics platforms – ServIntuitSM & ServInsightsSM. LONDON, UNITED KINGDOM, 20 MARCH 2017 Servion Global Solutions, a global Customer Experience Management specialist, today announced that it will showcase the 2017 version of its CX Platforms at the Customer Contact Week Conference and Expo, Novotel London […]

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by Servion

18, May 2017

animeshsri

A business technology veteran with more than two decades of experience, Animesh will drive the overall sales strategies for the region. Chennai, Tamil Nadu, May 11, 2017 — Servion Global Solutions, a specialist in the Customer Experience Management (CEM) domain, announced the appointment of Animesh Shrivastava as Vice President and Head of Sales, India. Animesh […]

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by Manu Yegnaraman

16, May 2017

Artificial-Intelligence-The-learning-curve-is-moving-upward-Web-Banner

AI has been an intrinsic quest of the human race right from the moment we invented the computing machine. The urge to make the computing machines more intelligent than ever before, in fact, signalled the birth of algorithms and complex application development. Since then, the growth of AI along with its challenges has been constantly changing, similar to the advancements in the IT industry.

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by Archana Sangili

12, May 2017

CX_ED-27-Blog

What’s in store for this week’s roundup on customer experience. A lot of interesting articles and a new category – conversational commerce.

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