Welcome to the 66th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.
Cloud Analytics is primarily a type of cloud service where data analysis and related services are performed on a public or private cloud. Cloud adoption is increasingly expanding as more companies find success with its implementation.
23, February 2018
Customers want their feedback taken seriously. They want enterprises to adopt active listening and use this information to create personalized experiences.
Customer Journey Analytics has become a game-changer for enterprises looking to build long-lasting and meaningful customer relationships. Gartner defines Customer Journey Analytics as a way of tracking and analyzing how customer use combinations of channels to interact with an organization, and it covers all channels – present and future – which interface directly with customers.
Today, there are several ways to connect with customers. Yet, customers often complain about bad customer experiences. But how can enterprises provide a stellar customer experience across channels. It’s simple, listen to your customers.