author by Roshini Cherian

4, July 2017

banner memorable omni-channel journeys

It’s that time of the day when your hands are itching to shop on your favourite ecommerce website. You want to buy something that has been on your mind for some time. Your eyes light up as you stumble upon a few promotional banners with great offers.

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author by Archana Sangili

30, June 2017

CX_ED-34-Blog

Welcome to this week’s edition of the customer experience roundup. This 34th edition of the CX Roundup brings to you the best of customer experience news, trends and insights around the world.

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author by Sheela Narashiman

29, June 2017

Banner- lasting customer experience

Most organizations boast about customer centricity when it comes to executing and creating a wow experience, they fail. Delivering a lasting customer experience has never been more important to business especially at this digital age where customers are more knowledgeable and demanding.

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author by Servion

27, June 2017

Banner - Calling all superheroes

Is it a bird? Is it a plane? No, it’s the superhero-themed Cisco Live 2017 off to great start! Day One of the leading IT and communications conference was chock-a-block with exciting announcements and interesting conversations. We certainly did not expect Tim Cook to show up and wow the crowd!

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author by Archana Sangili

23, June 2017

CX_ED-33-Blog

Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX

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author by Sethuramalingam B.

22, June 2017

2V-Web_Banner-How-Analytics-AI-Automation

Technologies, platforms, solutions and application together witnessed this magnificent evolution of customer service. And if we look closely, there are many technologies that come to mind but three out of those specifically stand out.

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author by Christy Bharath

20, June 2017

Robots vs Humans-banner

I have a sneaky suspicion that some people might be confusing the rise of artificial intelligence in the job market with the story-line from the Terminator trilogy. It has been gaining a fair amount of notoriety as the ultimate job killer. And if you believe the soothsayers – you can assume it is all over, folks. Better learn how to grow your own fruits and vegetables. Or buy a lottery ticket. Perhaps, your only hope is that, at some point, Arnold Schwarzenegger drops in to save you from a bleak future.

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author by Archana Sangili

16, June 2017

CX ED-32-Blog

Welcome to the 32nd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about artificial intelligence, the power of cloud in the customer experience ecosystem, and the driving force of analytics to keep customers happy.   Artificial […]

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author by Bhagvan Kommadi

15, June 2017

Unified Communications Web Banner

Unified communications (UC) platforms help in delivering a plethora of services in the area of customer experience. From enterprise and consumer calling, branch exchanges, voice messaging, social media communications and rich collaboration services to video calling, telepresence services, texting, messaging and collaboration communication services, converged landline and mobile services.

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author by Sheela Narashiman

13, June 2017

Unlock the power of customer analytics banner

In an age where the customer is king, customer data is an organization’s most important asset, and customer analytics is the key that unlocks the value of that asset. Customer analytics is the systematic examination of customer information. Customer analytics professionals mime data to identify and quantify the impact of customer pain points to deliver personalized and superior experiences. Recently, customer analytics has become the most critical technology investment for enhancing customer experience. For example, organizations use customer analytics to improve product development and service delivery. Some financial services use analytics to prevent compliance and regulatory issues. According to Gartner’s 2017 Customer Experience Innovation Study, customer analytics continues to be the top focus to improve customer experience with over one-third of respondents planning to increase their investments in this technology.

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