14, March 2018
Emotional Intelligence as a competency is required for all leaders to engage with their teams, and help them to learn how to be efficient, driven and constructive. Emotional Intelligence (EI) sits on top of Intelligence Quotient (IQ).
According to Gartner by 2020, 25% of customer service and support operations will integrate virtual customer assistant technology across engagement channels, up from less than 2% in 2017. Virtual Customer Assistants (VCA) act on behalf of the enterprise to stimulate a conversation that delivers information and also potentially takes action on behalf of the customer to perform transactions.
Last week’s round-up of the customer experience world – the highs and the lows, the movers and the shakers, the drama, the action and the debates. The White House doesn’t want to lag behind the private sector on customer experience: Numbers have shown that the satisfaction level with federal services is at an 11-year high. […]
8, March 2018
This is a monthly initiative from us to share the ideas, opinions and wisdom from Servion’s Wonder Women.
Omni-channel technology is not a trend that will disappear in the near future because of its demands by customers. Our unconscious interactions with brands every day becomes data and insights for every enterprise. And it will continue to be a key attribute that they use to devise strategies and deliver not just impressive but superior customer experience.