author by Archana Sangili

6, October 2017

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Welcome to the 46th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Roshini Cherian

28, September 2017

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Customers always want to be a part of the latest trends, rather than being called a paddlepuss. The same goes with enterprises too when they need to upgrade technology in order to service their customers better and stay ahead of competition. Throughout the four waves blog series, we have been talking about how technology in […]

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author by Archana Sangili

22, September 2017

CX-RoundUp-BlogBanners_45

Welcome to the 45rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Roshini Cherian

21, September 2017

Dive into Contact Center Technology insourcing

We’ve all heard the phrase ‘practice makes perfect’ and this holds true when you attempt to learn a new skill, like riding a bike, surfing or even deep sea diving. While this applies to many industries, the contact center industry, over the years, has seen critical functions and processes making its way back into the hand-holding of enterprises.

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author by Archana Sangili

15, September 2017

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In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.
In this edition, we bring you Artificial Intelligence. We also discuss how businesses are increasing realigning their strategy to deliver better customer experience.

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author by Roshini Cherian

14, September 2017

contact center evolution big waves

A contact center’s (CC) path to providing seamless and proactive customer experience is beset with barriers, large and small. While it seems to be a single point A to point B interaction, there is more to it than just the goal and outcome. This journey can be compared to a surfer’s experience while riding the unpredictable waves in the ocean.

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author by Sheela Narashiman

12, September 2017

Virtual Reality - web banner

In today’s digitalized world, technology has become sine qua non. The modern human would be at a loss in a world without Google, Netflix or Amazon. Interactions between customers and enterprises continue to evolve along with the advancements in technology and infrastructure. The quintessential customer of today is moving away from brick-and-motor stores. And global enterprises, led by future thinking, are rapidly transitioning towards an environment in which they can easily and symbiotically discover, engage and retain customers.

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author by Archana Sangili

8, September 2017

CX-RoundUp-BlogBanners_43

Welcome to the 43rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Servion

7, September 2017

Important Contact Center Metrics

Organizations that care about delivering high-class customer experience and benefit from long-term profitable growth, should focus on tracking contact center metrics. This will help them understand how their contact center is performing, what needs to be done to improve its standards, how it can improve its employee performance, how to identify weaknesses prevalent in the system and set goals for both the individual and the organization.

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author by Roshini Cherian

5, September 2017

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Each time you visit a restaurant, what matters the most to you? Is it just about the food? Or the service? Perhaps, you are a stickler for the logistics behind the process of eating out. For instance, how long does it take you to pick a restaurant? From narrowing down a restaurant and factoring its […]

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