by Servion

11, November 2016

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  • Customer Experience
  • Customer Service

CX Weekly Roundup is a weekly post on the happenings around the world on all things related to customer experience. This week’s roundup on customer experience features stories about analytics, big data and their use in different domains.

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by Renil Mohan

8, November 2016

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  • Analytics
  • Customer Experience
  • Customer Service

It was a bustling Friday evening in Mumbai with traffic buzzing everywhere. People were moving about with their busy lifestyles. After, in India, this was the city that reportedly had a sleeping problem. But it didn’t seem like a problem to me. In fact, it had just the kind of energy we were expecting for the joint event hosted by Servion and Cisco.

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by Servion

4, November 2016

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  • Analytics
  • Cloud
  • Customer Experience

This week is a glimpse of how the future of customer experience is going to be. From social media to chat bots, here is the interesting line up on the round up here. Keep calm and read on.

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by Christy Bharath

3, November 2016

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  • Contact Center
  • Customer Service
  • Workforce Optimization

Call center agents, though, are the lifeblood of your business. The first and last line of defense of your brand – as far as many of your customers are concerned. Hence, it is crucial to take a prescriptive approach to handling agent retention. Losing a good agent is akin to losing a valued customer.

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by Servion

1, November 2016

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  • Customer Experience
  • Customer Service

For companies that strive to be among the best care takers of their customers and deliver service excellence here is the ultimate list of quotes. These are the wise words from business legends, customer experience crusaders, inspiring authors and marketing geniuses. We believe the below quotes speak essential yet simple truths, some to abide by and others for display as a daily reminder.

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by Servion

28, October 2016

cx-weekly-roundup_edition-5
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Servion

21, October 2016

cx-weekly-roundup_edition-4
  • Analytics
  • Customer Experience

This week’s banter has been loaded with customer experiences stories from around the world and we are happy to have curated an interesting bunch here. From robots to football, we promise it is a good read worth your time.

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by Archana Sangili

17, October 2016

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  • Customer Experience
  • Customer Service

The phrase – “Wait on hold” has inadvertently caused brands across domains to lose customers. This is because the measures to cut the average hold time are difficult to install. Most customers try to be patient and wait in the queue. But data reveals that the hold time is proportional to the volume of calls abandoned.

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by Servion

14, October 2016

cx-weekly-roundup_edition-3
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Servion

7, October 2016

weekly-roundup3
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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