by Archana Sangili

17, February 2017

CX-Weekly-Roundup_Edition-17
  • Customer Experience

Hello CX buffs, This week’s customer experience roundup focuses yet again, on Artificial Intelligence and its awesome capabilities which will change the way we go on about our daily lives. Dive straight to the roundup where you find interesting insights on analytics, IoT and contact centers.   Artificial Intelligence Business dynamics world over is gearing […]

Logo 0

by Servion

16, February 2017

11-Challenges-faced-by-SMB-contact-centers_Banner
  • Cloud
  • Contact Center

Small and medium-sized businesses (SMB’s) are considered the backbone and life blood of the contact center industry. They are responsible for generating growth, creating jobs, and using innovation to rapidly grow in new markets. They are a promising yet challenging market because they have their own set of limitations. To compete with larger organizations, SMBs have to be able […]

Logo 0

by Sheela Narashiman

14, February 2017

9-Reasons-Why-You-Should-Consider-Live-Chat_Banner
  • Contact Center
  • Customer Service
  • Omni Channel

The world is changing and with each passing moment, the changes are manifold. As smart technology keeps increasing, customer behavior also keeps changing. Customers are becoming savvier than ever before. According to eMarketer internet adoption will surpass the halfway mark in 2018, when 51.1% of the world’s population will go online, equating to 3.82 billion […]

Logo 0

by Archana Sangili

10, February 2017

CX_ED16-Blog
  • Customer Experience

Hi there, It’s Friday again. Time for show and tell. The stories from different technologies that dictate our common goal – customer experience. Tales of success, advises preventing failure, what’s hot and some articles that seem fable from the future. Read this CX saga right away.   Cloud More businesses are discovering the benefits that […]

Logo 0

by Roshini Cherian

9, February 2017

Is Self-service the Icing on the Cake
  • Customer Experience
  • Omni Channel
  • Technology

A world run by robots, at our constant beck and call, this was something that we had foreseen. What we once called the technology of the future, has now become a reality. And with each passing day, the power and capabilities of it are increasing. Artificial Intelligence (AI) has made our lives a little bit easier. Gartner research states that AI continues to drive change in how businesses and governments interact with customers and constituents. It has, of course, automated activities and processes. But there’s more to it than virtual assistants like Alexa, Siri, Cortana or Google Now.

Logo 0

by Sheela Narashiman

7, February 2017

iot_banner2
  • Customer Experience
  • Technology

The IoT (Internet of Things) is no longer a distant dream. The digital world is converging with the physical world. We are now moving into a smarter world where just about anything can be connected. Enterprises have to see how best they can utilize IoT to provide effortless customer experiences that ultimately results in customer loyalty, additional revenues, and optimized efficiencies.

Logo 0

by Archana Sangili

3, February 2017

CX_ED15-Blog
  • Customer Experience

We are already dazed by how January went by, yet we loving the vibes this month brings along. We are also hoping this year, especially this month, customer experience will jump a few levels. This week the spotlight is on artificial intelligence and the undeniable role of being an agent of transformation as far as CX is concerned. Hope you enjoy this post as much as we enjoyed putting it all together for you.

Logo 0

by Roshini Cherian

3, February 2017

A-Spoonful-of-Customer-Love-_Banner
  • Customer Experience
  • Customer Service
  • Technology

What if the brands that you shop at or use on a daily basis surprised you out of nowhere? Wouldn’t you feel special? I certainly would. And that’s when you wouldn’t feel like just one of the million customers of that brand. Perhaps, the chosen one among that million.

Logo 2

by Christy Bharath

1, February 2017

Four-Best-Practices-in-Workforce-Optimization_Banner-1
  • Contact Center
  • Customer Experience
  • Optimization

In recent years, given the changing role of technology in bridging the gap between brands and their customers, new expectations are being set around workforce optimization. Organizational WFO goals have shifted from being solely focused on operational efficiency to playing a critical role in leading to better customer care. So, here are four best practices that you can follow or recommend to strike a balance between agent productivity and superior customer experience.

Logo 1

by Servion

25, January 2017

Servions-Multi-Channel_Banner
  • Cloud
  • Contact Center
  • Customer Experience

Gartner predicts that cloud adoption is expected to reach a whopping $250 billion by the end of 2017. Cloud computing that was previously confined to the consumer web space is now evolving to encompass all other fields as well. As expectations for better and faster service is increasing among customers, the contact center industry too is forced to embrace this technology.

Logo 0