author by Archana Sangili

8, September 2017

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Welcome to the 43rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Servion

7, September 2017

Important Contact Center Metrics

Organizations that care about delivering high-class customer experience and benefit from long-term profitable growth, should focus on tracking contact center metrics. This will help them understand how their contact center is performing, what needs to be done to improve its standards, how it can improve its employee performance, how to identify weaknesses prevalent in the system and set goals for both the individual and the organization.

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author by Roshini Cherian

5, September 2017

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Each time you visit a restaurant, what matters the most to you? Is it just about the food? Or the service? Perhaps, you are a stickler for the logistics behind the process of eating out. For instance, how long does it take you to pick a restaurant? From narrowing down a restaurant and factoring its […]

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author by Archana Sangili

1, September 2017

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Welcome to the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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author by Roshini Cherian

31, August 2017

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In the recent Walt Disney-produced film ‘Zootopia’, a scene between a rabbit and a sloth who works at the Department of Motor Vehicles office demonstrates what bad customer experience used to be like. While the rabbit is in a rush to get the license details of a speeding car, but it gets stuck with a […]

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author by Sheela Narashiman

30, August 2017

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There is a general adage that barring confidential information – everything else is available on Google. Well, that seems to be true the minute one starts searching for some information. Just type ‘Evolution of the call center’ and Lo! the best suited options are displayed on the screen. Most of these articles have looked at […]

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author by Roshini Cherian

24, August 2017

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Work-life balance means something to every individual. From prioritizing between work and leisure to taking vacations and passionately pursuing other areas of interest, it can vary depending on people are in their careers. And the kind of brands they are associated with. Over the years, at Servion, we have internally advocated the need for a […]

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author by Vimal Abraham

22, August 2017

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A few years ago, Warner Brothers released ‘Her’, an existential science-fiction movie about a man who develops a special relationship with Samantha – an artificial intelligence-enabled Operating System. As the story progresses, Samantha shows an incredible ability to learn and grow psychologically – and even discusses matters such as love, life, and death. Soon, the OS becomes his sole companion.

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author by Archana Sangili

18, August 2017

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Welcome to the 41st edition of the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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author by Christy Bharath

17, August 2017

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Process automation is the new frontier of proactive customer experience. The big kahuna of delivering rock-and-roll customer experience. Sure, the hype is real. Domains such as Retail, BFSI, and Telecom are incorporating virtual robots to perform definable, repeatable and rule-based tasks with greater accuracy and substantial cost savings.

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