Roshini Cherian

6, February 2018

healthcare patient experience

Patient experience, now, has become an important factor and a matter of choice among hospitals for consumers to decide on their course of action. While steps to improve engagement can inherently help boost the value patients feel they are receiving, it is necessary for you to stay competitive. Therefore, plan the patient journey, leverage technology and encourage patients to access professional care when they need it.

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Archana Sangili

2, February 2018

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Customer experience dashboards provide 360 degree view of customer interaction and lifecycle to agents, assisting in quick customer issue resolution. Customer trends, metrics and analytical data can also be presented on the screen for evaluation.

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Archana Sangili

1, February 2018

Millennials travel customer experience

According to a recent survey, 47% of young people aged 18-34 would rather spend their money on traveling than buying a house. For Millennials, they want their travel experience to be perfect. They want the travel companies to understand that their hard-earned vacation cannot go wrong. Here is how travel companies can do to create a memorable travel experience for Millennials.

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Archana Sangili

29, January 2018

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It’s all connected Today’s customers are not just connected but are hyper-connected. With IoT technology growing bigger than ever, more and more customers are getting connected through multiple devices. However, brands can taste success if they can offer personalization to their customers. It is also going to echo as the most crucial point to consider […]

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Sheela Narashiman

25, January 2018

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The key to a successful business is a stream of happy customers willing to repeatedly purchase your products or services. One of the ways to ensure that your customers are satisfied is to ensure that your contact center agents handle them well. According to the Employee Engagement Benchmark study 2017, conducted by the Temkin group, […]

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