author by Archana Sangili

3, November 2017

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Welcome to the 50th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Servion

2, November 2017

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It’s always been important for businesses to understand their customers. More recently, this has been done by collecting data on past actions, and analysing that data to predict what each customer’s next action might be. However, this is just half of the puzzle when trying to understand what a customer will do. Today, we’ve come further than many thought possible for machines, as technology is being used to read, analyse and even replicate that missing piece – our emotions.

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author by Roshini Cherian

1, November 2017

Krithika balancing act servion-banner

Growing up, our days must have always been packed. From school to music lessons, tuitions, sports, and homework – our days were teeming with stuff to do. Unbeknownst, we struck a conscious balance between work and play. Of course, we had a lot of help from the adults!

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author by Archana Sangili

27, October 2017

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Welcome to the 49th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Roshini Cherian

24, October 2017

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As a forward-thinking organization, you must be going through a lot of disruption in the way you deliver customer experience. With the influx of new technologies, service ecosystems are taking quantum leaps. And customer expectations have skyrocketed to the moon. It’s all happening so fast that it is no easy feat to ensure proactive, contextual […]

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author by Archana Sangili

20, October 2017

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Welcome to the 48th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Sheela Narashiman

19, October 2017

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Looking back, you realize that an avalanche of technology change has just hit you in the face. Our lives are never going to be the same, neither tomorrow nor the day after. We are living in a truly transformative age. An age where colossal technology developments are taking place every moment. Look around and you will realize that you are in the midst of a hyper-accelerated transformation phase, in a world of instantaneous information and plethora of data.

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author by Archana Sangili

13, October 2017

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Welcome to the 47th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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author by Sheela Narashiman

10, October 2017

Customer Engagement Hubs are the need of the hour

In an extremely competitive market place, customer experience has become a critical differentiator. However, many enterprises engage their customers via isolated and disconnected silos or they view it as iterations of existing business processes, with some incremental new function or automation. Since these silos are disconnected, they create lack of synergy and coordination leading to […]

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author by Archana Sangili

6, October 2017

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Welcome to the 46th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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