Howdy Oscar


28, March 2018

In this special Oscar edition of “HOWDY – The lighter side of CX”, we give a big shout-out to the real heroes of the Customer Experience industry – The Contact Center Agents! This comic is our way of honoring the heroes who battle customer frustrations, match with customer expectations, and be armed to answer any […]

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Attended process automation

As attended robotic process automation assists a human at the workstation and saves valuable employees time, who wouldn’t want a robot helper all the time?

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CXRoundup 69

Here’s the latest from the world of the Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup.

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Retail Customer Experience

For a good retail customer experience, the content strategy should include the various stages of the customer life cycle. Although the customer life cycles are shorter for retail businesses, if their content is eye-catching, and it can guide customers to what they are looking for without much trouble, leading to better sales.

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CX RoundUp 68

Archana Sangili

16, March 2018

We bring you last week’s roundup of the customer experience world – the highs and the lows, the movers and the shakers, the drama, the action and the debates. A happier experience for kids: For years, Disney’s timeless stories have been illuminating the minds of children worldwide. Now, they want to touch their lives outside […]

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