30, June 2017
Welcome to this week’s edition of the customer experience roundup. This 34th edition of the CX Roundup brings to you the best of customer experience news, trends and insights around the world.
Most organizations boast about customer centricity when it comes to executing and creating a wow experience, they fail. Delivering a lasting customer experience has never been more important to business especially at this digital age where customers are more knowledgeable and demanding.
Is it a bird? Is it a plane? No, it’s the superhero-themed Cisco Live 2017 off to great start! Day One of the leading IT and communications conference was chock-a-block with exciting announcements and interesting conversations. We certainly did not expect Tim Cook to show up and wow the crowd!
23, June 2017
Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX
Technologies, platforms, solutions and application together witnessed this magnificent evolution of customer service. And if we look closely, there are many technologies that come to mind but three out of those specifically stand out.