author by Kaustubh Sathe

22, April 2016

8_consultant

An expert, a counselor, a guide, a professional adviser? The first thing I learned is that – “A consultant is a facilitator”

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author by Servion

21, April 2016

know-your-customer

Research has proven that while enterprises focus on providing customer service across multiple channels, they are unable to offer a consistent, contextual and personalized service. Omnichannel is not an option; it is a need.

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author by Servion

19, April 2016

6_happy-call

With advent of analytics and expertise in integration, the opportunities to personalize and humanize customer interactions is at its pinnacle today.

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author by Servion

14, April 2016

ecommerce-banner

The growing usage of technology is affecting how companies across conduct their businesses. Exciting digital landscapes have opened up all over the world, with more than half of the population engaging in social media activity through their mobile phones.

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author by Servion

4, April 2016

orchestra-2

Customer Experience is the new battleground for loyalty. The holy grail of sustaining customer satisfaction. And Contact Centers are at the heart of it.

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author by Shankaran Nair

30, March 2016

brand1

The key to powerful employer branding is the integration or synthesis of the core brand values with the employer brand

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author by Abhijit Baneerje

10, February 2016

4_trends

Simply put, contact centers are in the business of managing customer interactions. And for the business to be successful, they have live up to their brand promise on a daily basis.

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author by Servion

10, February 2016

1_analytics

Customers share an enormous amount of data with any brand they interact with. And every minute, such customer data is collected from channels such as IVR, CTI, ACD, diallers, email and other social channels.

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