Whether Inbound, Outbound, Email, Chat, Mobile, Social or Analytics – it is crucial to engage customers in meaningful conversations in their preferred channel – anywhere and anytime. Especially, in today’s increasingly cloud-powered service ecosystem, it is important to ensure there is no slowdown in the day-to-day operations of the contact center. But, how do you […]
Predictive analytics have been put to extensive use to find out what customers like and what they don’t. Armed with this knowledge, organizations have aligned their campaigns to promote the curate products and solutions based on the insights.
7, July 2017
Welcome to the 35th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.
6, July 2017
Customer Journey Analytics is probably the most clichéd phrase in the customer experience ecosystem today. During the course of my discussions with several organizations, I realized that there is a handful who have got it right – both the meaning and the execution. And there are those who are eager to get it right but they lack clarity in execution.
It’s that time of the day when your hands are itching to shop on your favourite ecommerce website. You want to buy something that has been on your mind for some time. Your eyes light up as you stumble upon a few promotional banners with great offers.