author by Shankaran Nair

30, March 2016

brand1

The key to powerful employer branding is the integration or synthesis of the core brand values with the employer brand

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author by Abhijit Baneerje

10, February 2016

4_trends

Simply put, contact centers are in the business of managing customer interactions. And for the business to be successful, they have live up to their brand promise on a daily basis.

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author by Servion

10, February 2016

1_analytics

Customers share an enormous amount of data with any brand they interact with. And every minute, such customer data is collected from channels such as IVR, CTI, ACD, diallers, email and other social channels.

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