The power rests with the customer and to make sure enterprises thrive in competition, enterprises need to undo certain ways of handling customers and build newer ways to ensure that they not only stay with them but also promote them.
Welcome to the 37th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.
20, July 2017
The rise of bots into the service ecosystem is enabling enterprises to reimagine the way they deliver customer experience. By now, you must have heard it through the grapevine, irrespective of which customer service industry you belong to. While some still consider it to be a case of setting the cat among the pigeons in […]
The phrase – “Wait on hold” has inadvertently caused brands across domains to lose customers. This is because the measures to cut the average hold time are difficult to install. Most customers try to be patient and wait in the queue. But data reveals that the hold time is proportional to the volume of calls abandoned. This can cause the brand’s reputation to plummet. Besides sending existing and potential customers in the direction of competitors.
That’s where Courtsey Call Back(CCB) can come to rescue. This feature can help to reduce call waiting time and improve customer experience.
Welcome to the 36th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.