author by Sanjay Kalra

6, July 2016

37_cpaas

Everyone seems to be doing it – the UC and PBX vendors, the Unicorn startups, the Communications Service Provider & Telecom Companies. What does this mean to the market?

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author by Parameswaran E.K

30, June 2016

34_power-shift

Who drives the finale of the last mile? Is it the enterprise or is it the customer? Hazarding a guess on the future is not an enviable task. Especially in today’s turbulent times, the future is confusing, ambiguous and downright uncertain.

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author by Renil Mohan

23, June 2016

33_muaythai

You may survive for a while but in the end, the customer always has the clear shot. Your brand promise turns into a KO just waiting to happen.

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author by Parameswaran E.K

20, June 2016

blog_img

The raison d’être of any business is to create value for its customers, employees, stakeholders and investors. However, measuring the most appropriate type of value has been debated time and again.

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author by Sanjay Kalra

16, June 2016

iaug

Servion’s launch of ServEngage at Avaya Engage 2016 was very timely and was well-received by numerous end-customers and partners whom we interacted with very closely during the conference.

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author by Servion

13, June 2016

28_lastmile

The last mile – The game changer in the race of customer experience. It is the check point that tests the true mettle of an enterprise. Stay tuned for the multi-part blog series on ‘The making of the last mile’.

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author by Servion

8, June 2016

27_customer-journey

Brands must identify the current phases in the journey to help the customer scale up to the next level. It’s where your customer turns into the brand advocate.

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author by Parvathy H

3, June 2016

26_busy-manager

When an enterprise decides to go the contact center way, how do they decide how many servers, ports, licenses, instances are required to start the ball rolling? It is not just a number.

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author by Servion

31, May 2016

25_millenial

Millennials expect customer service to be offered to them in ways different that are a far cry the traditional approach to assisting customers.

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author by Sheela Narashiman

27, May 2016

24_train

Just investing in better infrastructure and facilities without the customer in mind does not make a favorable equation.

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