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Archana Sangili

3, November 2017

Welcome to the 50th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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It’s always been important for businesses to understand their customers. More recently, this has been done by collecting data on past actions, and analysing that data to predict what each customer’s next action might be. However, this is just half of the puzzle when trying to understand what a customer will do. Today, we’ve come further than many thought possible for machines, as technology is being used to read, analyse and even replicate that missing piece – our emotions.

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Roshini Cherian

1, November 2017

Growing up, our days must have always been packed. From school to music lessons, tuitions, sports, and homework – our days were teeming with stuff to do. Unbeknownst, we struck a conscious balance between work and play. Of course, we had a lot of help from the adults!

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Archana Sangili

27, October 2017

Welcome to the 49th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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Roshini Cherian

24, October 2017

As a forward-thinking organization, you must be going through a lot of disruption in the way you deliver customer experience. With the influx of new technologies, service ecosystems are taking quantum leaps. And customer expectations have skyrocketed to the moon. It’s all happening so fast that it is no easy feat to ensure proactive, contextual […]

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