by Servion

4, April 2016

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Customer Experience is the new battleground for loyalty. The holy grail of sustaining customer satisfaction. And Contact Centers are at the heart of it.

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by Shankaran Nair

30, March 2016

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The key to powerful employer branding is the integration or synthesis of the core brand values with the employer brand

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by Abhijit Baneerje

10, February 2016

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Simply put, contact centers are in the business of managing customer interactions. And for the business to be successful, they have live up to their brand promise on a daily basis.

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by Servion

10, February 2016

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Customers share an enormous amount of data with any brand they interact with. And every minute, such customer data is collected from channels such as IVR, CTI, ACD, diallers, email and other social channels.

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