author by Renil Mohan

8, November 2016

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It was a bustling Friday evening in Mumbai with traffic buzzing everywhere. People were moving about with their busy lifestyles. After, in India, this was the city that reportedly had a sleeping problem. But it didn’t seem like a problem to me. In fact, it had just the kind of energy we were expecting for the joint event hosted by Servion and Cisco.

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author by Servion

4, November 2016

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This week is a glimpse of how the future of customer experience is going to be. From social media to chat bots, here is the interesting line up on the round up here. Keep calm and read on.

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author by Christy Bharath

3, November 2016

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Call center agents, though, are the lifeblood of your business. The first and last line of defense of your brand – as far as many of your customers are concerned. Hence, it is crucial to take a prescriptive approach to handling agent retention. Losing a good agent is akin to losing a valued customer.

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author by Servion

1, November 2016

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For companies that strive to be among the best care takers of their customers and deliver service excellence here is the ultimate list of quotes. These are the wise words from business legends, customer experience crusaders, inspiring authors and marketing geniuses. We believe the below quotes speak essential yet simple truths, some to abide by and others for display as a daily reminder.

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author by Servion

28, October 2016

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This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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author by Servion

21, October 2016

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This week’s banter has been loaded with customer experiences stories from around the world and we are happy to have curated an interesting bunch here. From robots to football, we promise it is a good read worth your time.

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author by Archana Sangili

17, October 2016

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The phrase – “Wait on hold” has inadvertently caused brands across domains to lose customers. This is because the measures to cut the average hold time are difficult to install. Most customers try to be patient and wait in the queue. But data reveals that the hold time is proportional to the volume of calls abandoned.

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author by Servion

14, October 2016

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This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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author by Servion

7, October 2016

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This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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author by Sheela Narashiman

4, October 2016

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Being a popular brand doesn’t guarantee that customer service representatives are properly trained to differentiate between being polite and being annoying. Sometimes they just fail to understand the customer’s requirement and end up sounding impolite and indifferent All brands, whether they are popular, multi-storied or small should ensure that their service reps are properly trained to handle customers.

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