author by Sreeram Nambiar

20, August 2016

aviation1-rework

Being an aviation enthusiast, taking to the skies is more than just one of the most wondrous inventions, it is a universe unto itself. An airplane is not just a fuel-injected vehicle, it is a window into the soul of the universe.

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author by Servion

21, July 2016

42_banking

Managing waiting lines is an important aspect for businesses striving to build better customer experiences. And this is what we did for a leading Asian bank to improve their customers’ waiting experiences.

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author by Parameswaran E.K

15, July 2016

41_ecosystem_1

As with every other ecosystem, the Last Mile is also an amalgamation of diverse groups that co-exist and thrive interdependently.

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author by Abhilash Patri

13, July 2016

39_diversification

At first sight, diversification seems to be a ‘win–win’ situation for both the service provider and the consumer, but is that all there is to the story?

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author by Sanjay Kalra

6, July 2016

37_cpaas

Everyone seems to be doing it – the UC and PBX vendors, the Unicorn startups, the Communications Service Provider & Telecom Companies. What does this mean to the market?

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author by Parameswaran E.K

30, June 2016

34_power-shift

Who drives the finale of the last mile? Is it the enterprise or is it the customer? Hazarding a guess on the future is not an enviable task. Especially in today’s turbulent times, the future is confusing, ambiguous and downright uncertain.

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author by Renil Mohan

23, June 2016

33_muaythai

You may survive for a while but in the end, the customer always has the clear shot. Your brand promise turns into a KO just waiting to happen.

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author by Parameswaran E.K

20, June 2016

blog_img

The raison d’être of any business is to create value for its customers, employees, stakeholders and investors. However, measuring the most appropriate type of value has been debated time and again.

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author by Sanjay Kalra

16, June 2016

iaug

Servion’s launch of ServEngage at Avaya Engage 2016 was very timely and was well-received by numerous end-customers and partners whom we interacted with very closely during the conference.

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author by Servion

13, June 2016

28_lastmile

The last mile – The game changer in the race of customer experience. It is the check point that tests the true mettle of an enterprise. Stay tuned for the multi-part blog series on ‘The making of the last mile’.

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