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Renil Mohan

21, November 2017

Today, on November 21, as the world celebrates World Hello Day – we would like to highlight the importance of personalized communication, and how it is the key to setting standards, scaling expectations and driving long-lasting relationships.

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Archana Sangili

17, November 2017

Welcome to the 52th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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CX-RoundUp-Edition 51

Archana Sangili

10, November 2017

Welcome to the 51st edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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Automation and Analytics - the real fuel for driving superior CX

Naresh Govindarajan

7, November 2017

Ever since brands have existed to provide products and services to customers, there has been a constant quest to raise the bar on Customer Experience (CX). Achieving superior CX at a lower cost is the single most impactful lever to capture market share, enhance revenue and profitability of any enterprise. As customer expectations continue to […]

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 Clearly, smartphones are the modern customer’s much-beloved gadgets. Having recognized this, brands have been connecting with them to offer a quicker and more seamless experience. While apps were at the forefront of the mobile experience, more recently – Virtual Assistants (VA) are steadily gaining prominence as the go-to mode of rapid-fire and purposeful interactions. Though […]

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