author by Sheela Narashiman

29, November 2016

MS-relationship-blog

For enterprises, the contact center is the heart of customer engagement. But a contact center job is a demanding one. Anything can go wrong. Especially when agents face a sudden spike in volume of calls coming in. However, seasonal spikes is perhaps the lesser even when compared to its twin – the dreaded unplanned spike. It can lead to revenue losses and additional stress on customer service. It can also prove to be deal-breaker to your customers and make them switch their loyalties. Here are some tips to manage spikes – both planned and unplanned.

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author by Archana Sangili

25, November 2016

CX-RoundUp-Blog-2511

For enterprises, the contact center is the heart of customer engagement. But a contact center job is a demanding one. Anything can go wrong. Especially when agents face a sudden spike in volume of calls coming in. However, seasonal spikes is perhaps the lesser even when compared to its twin – the dreaded unplanned spike. It can lead to revenue losses and additional stress on customer service. It can also prove to be deal-breaker to your customers and make them switch their loyalties. Here are some tips to manage spikes – both planned and unplanned.

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author by Servion

23, November 2016

blog_banner2

For enterprises, the contact center is the heart of customer engagement. But a contact center job is a demanding one. Anything can go wrong. Especially when agents face a sudden spike in volume of calls coming in. However, seasonal spikes is perhaps the lesser even when compared to its twin – the dreaded unplanned spike. It can lead to revenue losses and additional stress on customer service. It can also prove to be deal-breaker to your customers and make them switch their loyalties. Here are some tips to manage spikes – both planned and unplanned.

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author by Servion

11, November 2016

blog_banner2

For enterprises, the contact center is the heart of customer engagement. But a contact center job is a demanding one. Anything can go wrong. Especially when agents face a sudden spike in volume of calls coming in. However, seasonal spikes is perhaps the lesser even when compared to its twin – the dreaded unplanned spike. It can lead to revenue losses and additional stress on customer service. It can also prove to be deal-breaker to your customers and make them switch their loyalties. Here are some tips to manage spikes – both planned and unplanned.

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author by Renil Mohan

8, November 2016

digital_cx

It was a bustling Friday evening in Mumbai with traffic buzzing everywhere. People were moving about with their busy lifestyles. After, in India, this was the city that reportedly had a sleeping problem. But it didn’t seem like a problem to me. In fact, it had just the kind of energy we were expecting for the joint event hosted by Servion and Cisco.

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author by Servion

4, November 2016

edition6-1

This week is a glimpse of how the future of customer experience is going to be. From social media to chat bots, here is the interesting line up on the round up here. Keep calm and read on.

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author by Christy Bharath

3, November 2016

blog-callofduty

Call center agents, though, are the lifeblood of your business. The first and last line of defense of your brand – as far as many of your customers are concerned. Hence, it is crucial to take a prescriptive approach to handling agent retention. Losing a good agent is akin to losing a valued customer.

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author by Servion

1, November 2016

blog_q_b_1

For companies that strive to be among the best care takers of their customers and deliver service excellence here is the ultimate list of quotes. These are the wise words from business legends, customer experience crusaders, inspiring authors and marketing geniuses. We believe the below quotes speak essential yet simple truths, some to abide by and others for display as a daily reminder.

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author by Servion

28, October 2016

cx-weekly-roundup_edition-5

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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author by Servion

21, October 2016

cx-weekly-roundup_edition-4

This week’s banter has been loaded with customer experiences stories from around the world and we are happy to have curated an interesting bunch here. From robots to football, we promise it is a good read worth your time.

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