Key factors-migrating contact center-cloud

Rangarajan Madanagopalan

5, December 2017

The migration process of moving to the cloud is bereft with challenges – both predictable and unseen. From insufficient security planning to interoperability issues and obsolete technologies, there are many risks involved. In order to successfully navigate your contact center around them and maximize the true potential of cloud computing, your roadmap must be filled with checkpoints that need your attention.

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Howdy-Brobot

Servion

1, December 2017

HOWDY – The Other Side of CX, we are going to try and big you lighter moments from the customer experience industry. Robots are slowly becoming a part of our society. They seek to make things easy for us. To perform tasks, to help us navigate and at times entertain us.

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CXRoundUp Edition 54 banner

Welcome to the 54th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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Contact Center Analytics banner

Vimal Abraham

28, November 2017

Progressive enterprises are seeing contact center analytics as a strategic and experience-based driver of business growth than rather an enabler of customer service. Learn more about contact center analytics and how to get started.

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CXRoundUp-edition 53 Banner

Archana Sangili

24, November 2017

Welcome to the 53th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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