The migration process of moving to the cloud is bereft with challenges – both predictable and unseen. From insufficient security planning to interoperability issues and obsolete technologies, there are many risks involved. In order to successfully navigate your contact center around them and maximize the true potential of cloud computing, your roadmap must be filled with checkpoints that need your attention.
HOWDY – The Other Side of CX, we are going to try and big you lighter moments from the customer experience industry. Robots are slowly becoming a part of our society. They seek to make things easy for us. To perform tasks, to help us navigate and at times entertain us.
Welcome to the 54th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.
Progressive enterprises are seeing contact center analytics as a strategic and experience-based driver of business growth than rather an enabler of customer service. Learn more about contact center analytics and how to get started.
Welcome to the 53th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.