18, May 2017
There’s data all around you. Everything you see, be it a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you start to realise that you don’t know what to do with it.
But if you have large piles of customer data, how do you gain valuable insights from it without wasting precious agent hours on a mundane task like this?
With ServInsights, you can now say goodbye to long process queues, siloes of data, and focus of agent efficiency. Leveraging its unique dashboard, your enterprise will save time and access data insights in real-time by analyzing channel interactions and creating opportunities to serve your customers. And also, engage in cross-sell/upsell activities.
ServInsights’ reporting tools and advanced data visualization techniques gives you the ability to interact with data effectively and perform root-cause analysis. This helps you identify customer segments for better decision-making.
Using data correlation capabilities, you can increase customer relationship values through relevant and contextual interactions. Keeping the overall experience in mind, this helps you improve customer acquisition and retention rates, and run campaigns based on customer effort scores.
But, you may be wondering how all of this fits into a single platform?
Watch the ServInsights video to know more about how enterprise data can be put to use to drive operational efficiency and customer experience.