24, October 2017
As a forward-thinking organization, you must be going through a lot of disruption in the way you deliver customer experience. With the influx of new technologies, service ecosystems are taking quantum leaps. And customer expectations have skyrocketed to the moon.
It’s all happening so fast that it is no easy feat to ensure proactive, contextual and unified customer engagement.
Some say that Customer Engagement Hubs are the mothership of customer experience; how it can be the all-encompassing answer for CX practitioners who struggle with complex issues while driving seamless omni-channel conversations.
But what’s the hype about CEH? Is it a gamechanger in service differentiation? More importantly, how do you build and manage one?
Take a look at the infographic to know what it takes.
You can also download the white paper by Mike McClelland, Vice President – Servion Americas and a contact center stalwart. He talks about how and why you need a mission-ready CEH to help enterprises stay connected.