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2, August 2017

CXChange 2017: Re-imagining CX in the city of dreams

Last evening, we were thrilled to host CXChange 2017 – Servion’s first-ever digital Customer Experience Summit for our clients, partners and peer communities. The pulse of CX was certainly reverberating in the heart of the “city of dreams”. A melting pot of C-Suite innovators were in attendance, ready to share their thoughts on the direction in which the future of customer experience is heading towards.

The summit kicked off with Sameet Gupte – CEO of Servion Global Solutions – talking about Servion’s evolution from a single channel specialist to a multi-channel expert; the recent success stories that we were a part of, our growth strategies and the emerging technologies that we are eager to spearhead.

Sameet, then, moderated a fireside chat had the audience glued to a panel that included TJ Singh (Research Vice President, Gartner), Chris Botting (General Manager, Customer Care Technology Group, Cisco Systems) Hamid Akhavan (Partner, Long Arc Capital) and Arun Seth (Trustee, Nasscom Foundation). They had an engaging discussion on how technology advancements are enabling businesses to create a world-class digital customer experience.

CXChange Summit 2017 - Mumbai

Next up, Anil Nair (Managing Director, Country Digitization Acceleration, Cisco – APAC) came to the stage to speak about how Cisco fosters innovation in the field of customer experience management to differentiate and drive exponential growth.

To close the day’s proceedings, Sanjay Gupta (Managing Director, NICE – South Asia & Middle East) spoke about “Unleashing the power of CX with Robotic Process Automation” and the ways in which it can help enterprises build lasting relationships with customers.

It was an exciting evening for us at Servion; to create a platform for our community of clients, partners and industry peers to get together and talk about the future of customer experience. And we certainly look forward to hosting CXChange at our locations across the globe.


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