4, November 2016
This week is a glimpse of how the future of customer experience is going to be. From social media to chat bots, here is the interesting line up on the round up here. Keep calm and read on.
We all love new year predictions. Why not extend it to the Cloud. Read here what’s in store for Cloud for the coming year, what will be trending and how to make room for it.
Companies need to make a choice when it comes to cloud warehouse. How to make this choice ? It involves several factors to consider. Read the below article to equip yourself to make the choice.
Communication is the most crucial aspect when it comes to customer experience regardless of the channel used to interact. Unified communication has become a norm but the new one on the horizon is – Unified Experiences. Learn about in the link below.
We are hearing a lot about chat bots. How they are going to be the next interaction medium to answer customer queries. Here is an interesting take on chat bot as a person.
We have mentioned before and we will mention every day that technology can help brands to deliver better customer experience. A drilled down on how it helps is in the below link.
With nearly 70% Australian customers obsessed with social media, these consumers are expecting a better customer experience through Social Media much more than email and phone. Read more here.
Every brand looks for new ways to gain the trust of their customers. What if we told you that the easiest and the happening approach is through social media. To know how to, read the article below.
We believe in the customer first approach. We preach and practice in the same. Here are some wise words to inspire you and to make this a practice at your organization.
We hope you enjoyed this week’s roundup. We promise to bring you a good one next week.