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21, October 2016

The CX Weekly Roundup – Edition 4

This week’s banter on cx has been loaded with stories from around the world and we are happy to have curated an interesting bunch here. From robots to football, we promise it is a good read worth your time.

What are you waiting for? Let the reading begin.

Customer-First Culture

A brand that knows the secret formula to delivering stellar customer experience – put your customer first, is bound to gain better customer loyalty than the competition.

Here are some tips to build a customer-first culture.

Analytics

It is like Moneyball all over again in Nebraska. The union on sports and data is proving to a lucky charm for this Cornhusker State.

The role of analytics in Nebraska

If you are still wondering about how data and analytics have to offer enterprises and how to put them to use, you need to read this. What we learned from this post, it’s mandatory.

Analytics can be equivalent to literacy in business

Channel

Offering personalization through various customer touchpoints – media and apps is a challenge for brands. But it will be a priority that will reap in revenues. Connect with your customers in a seamless and meaningful way.

Find the sweet spot in customer communication

Customers hate to be made to wait, put on a queue only to be answered after a while by an incompetent agent. This can cause the brand’s reputation to plummet.

Bye bye queue

Domain

Technology has been heavily adopted by business for business and for making money. Here is how technology can be used in Government institutes to offer citizens good customer service.

Improving customer service in Government sector

Customer experience for financial institutions is seeing a positive change. With a larger customer base to deliver an omnichannel experience, every time and every single time needs commitment. Read here to know.

Are banks committed to improving customer experience?

Future Gazing

The robots are coming. For a while now we have heard that robotics is on its way to substitute human interaction in places where it is missing. How would you like a nice talking robot as your shopping partner?

Robots to improve customer experience

That’s all for this week. See you next week.

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