21, October 2016
This week’s banter on cx has been loaded with stories from around the world and we are happy to have curated an interesting bunch here. From robots to football, we promise it is a good read worth your time.
What are you waiting for? Let the reading begin.
A brand that knows the secret formula to delivering stellar customer experience – put your customer first, is bound to gain better customer loyalty than the competition.
It is like Moneyball all over again in Nebraska. The union on sports and data is proving to a lucky charm for this Cornhusker State.
If you are still wondering about how data and analytics have to offer enterprises and how to put them to use, you need to read this. What we learned from this post, it’s mandatory.
Offering personalization through various customer touchpoints – media and apps is a challenge for brands. But it will be a priority that will reap in revenues. Connect with your customers in a seamless and meaningful way.
Customers hate to be made to wait, put on a queue only to be answered after a while by an incompetent agent. This can cause the brand’s reputation to plummet.
Technology has been heavily adopted by business for business and for making money. Here is how technology can be used in Government institutes to offer citizens good customer service.
Customer experience for financial institutions is seeing a positive change. With a larger customer base to deliver an omnichannel experience, every time and every single time needs commitment. Read here to know.
The robots are coming. For a while now we have heard that robotics is on its way to substitute human interaction in places where it is missing. How would you like a nice talking robot as your shopping partner?
That’s all for this week. See you next week.
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