14, October 2016
Hey, CX buffs, this week’s dosage is all about the saga of customer experience.
Customer Experience Is A Year-Round Affair
Every business should indeed focus on ways to deliver a memorable experience for both their customers and employees because engaged employees build lasting relationships with customers.
Emotion Holds The Key To CX-Fueled Loyalty
The CX Index of 2016 for Canada has reaffirmed the theory that how a brand makes its customers feel influences the loyalty factor heavily.
Get More Value Out Of Data With The help Of Predictive Analytics
A recent research revealed the growing interest among the marketers to adopt predictive technologies to help measure and retrieve useful insights from massive organizational data.
A Modern Approach To Customer Journey To Drive Loyalty
Companies are now designing personalized customer journeys to created loyalty loops and look like it’s a design which could stand the test of time.
Soaring To Great Heights Of Customer Experience
The key is to listen to the customers and adapt as necessary to better align services to their needs, always keeping in mind what the brand promise stands for.
The key to building a healthy brand is to balance marketing’s push with its pull, but what happens when push and pull are imbalanced.
We will be back next week!