1, December 2017
Brands that care about offering proactive customer experience can gain an upper hand by harnessing customer interaction data with the help of Contact Center Analytics.
End of the year calls for predictions about the next. With AI adoption only gaining more momentum, here are the predictions on AI for you brands to utilize.
Brands are realising that the next big thing for resellers and merchants is Omni-channel. It can allow them to connect with customers across multiple platform. Here are more details on this.
Before you decide to implement any cloud model, let alone hybrid cloud, here are the things your enterprise needs to know.