The CX Roundup – Edition 50

3, November 2017

Welcome to the 50th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

This week, we talk about the how Artificial Intelligence is changing the contact center industry for good, what are keys to making the most out of a customer journey and how to utilize analytics for voice shopping.


Artificial Intelligence

7 Ways In Which Artificial Intelligence In Redefining Customer Experience In Contact Centers

Will AI-Based Chatbots Redefine The Customer Experience



A New Kind Of Currency: The Emotion Economy


Customer Journey

What Is Customer Journey Analytics

Five Keys For The Customer Journey



5 Ways Analytics Can Drive Adoption For Voice Shopping

Drilling Down On Data: How Analytics Heralds The Future Of Customer Service