The CX Roundup – Edition 49

27, October 2017

Welcome to the 49th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

This week, we talk about the advanced Artificial Technology is changing the way customer experience is being delivered by enterprises, how companies should deliver differentiate customer journeys, along with the increasing presence of chatbots in the customer experience.

Artificial Intelligence

How Chatbots and AI are changing the way enterprises are communicate with their audience

Here is how you should utilize Chatbots in your social media marketing strategy


Customer Journey

Here is how you should utilize chatbots in your social media marketing strategy

Your customer journey: Five Steps to business success


Customer Experience

How Customer Experience can drive more sales



Omnichannel serves customers at crucial points


Internet of Things

A journey to somewhere new: How Internet of Things is transforming travel