The CX Roundup – Edition 48

20, October 2017

Welcome to the 48th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

This week, we talk about the advanced Artificial Technology can boost the relationship with your customers and build their trust. We also highlight the increasing utilization of chatbot for customer service by organizations and the importance of customer engagement hub.

Artificial Intelligence

Using AI to improve customer experience

Looking Ahead: 12 ways AI could boost your customer relations



Can Chatbots help call centers provide better customer service?

6 Ways Chatbots miss the mark that will make you rethink your strategy


Customer Journey

4 Steps to creating a 360-degree view of the customer journey


Data Analytics

How the customer experience just got personal with data analytics


Omnichannel Customer Experience

Hub of all things: Stay connected in an Omnichannel world