The CX Roundup – Edition 46

6, October 2017


Welcome to the 46th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

This week, we talk about about how Artificial Intelligence is changing the banking and finance companies, along with provding the essential toolkit every customer experience professional needs.


Competitive survival in banking hinges on Artificial Intelligence

Artificial Intelligence reshaping wealth management


Customer Experience

Customer Experience Professional’s Essential Toolkit



The essential role of data and analytics in innovation and start-up success

Security Think Tank: Security analytics can provide serious value


Customer Service

When Customer Experience Fails, Service Management To The Rescue