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6, October 2017

The CX Roundup – Edition 46

 

Welcome to the 46th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

This week, we talk about about how Artificial Intelligence is changing the banking and finance companies, along with provding the essential toolkit every customer experience professional needs.

Analytics

Competitive survival in banking hinges on Artificial Intelligence

Artificial Intelligence reshaping wealth management

 

Customer Experience

Customer Experience Professional’s Essential Toolkit

 

Analytics

The essential role of data and analytics in innovation and start-up success

Security Think Tank: Security analytics can provide serious value

 

Customer Service

When Customer Experience Fails, Service Management To The Rescue


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