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22, September 2017

The CX Roundup – Edition 45

Welcome to the 45rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

This week, we talk about about the many changes the contact center technology has undergone in the recent years. Artifiical Intelligence features prominently along with trends on customer experience.


Contact Center

5 Ways To Dive Into Contact Center Technology Insourcing

 

Artificial Intelligence

How Financial Institutions Are Turning AI Into ROI

How Artificial Intelligence Will Drive B2B Commerce

 

Customer Journey

Why Customer Journey Mapping Paves The Road To Delightful Experiences

4 Myths About Customer Journey Analytics, And How To Push Past Them

 

Trend

Top 9 Customer Experience Trends To Stay Competitive

 


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