The CX Roundup – Edition 43

8, September 2017

Welcome to the 43rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

This week, we talk about the advanced Artificial Technology is changing the way customer experience is being delivered by enterprises, how companies should deliver differentiate customer journeys, and the ways in which to drive better agent performance by tracking these contact center metrics.


Customer Journey


Omni-channel Customer Experience

Intelligent Assistants Answer The Challenge of Omnichannel CX


Customer Engagement

Behavioural targeting triggers customer engagement


Artificial Intelligence

Why Your Business Needs To Leverage The Power Of Social Artificial Intelligence

Here’s how India is working towards the future of AI and machine learning

The future of consumer devices with AI


Customer Journey

This will make you embrace customer journey mindset


Contact center

Why customer service teams are crying out for artificial intelligence

20 Most important Contact Center metrics to track