The CX Roundup – Edition 42

1, September 2017

Welcome to the 42nd  edition of the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

In this edition, we bring you Artificial Intelligence. We also discuss how businesses are increasing realigning their strategy to deliver omni-channel customer experience.


Artificial Intelligence

AI: The Next Level of Smart Customer Service?

The future is intelligent – is customer service ready for AI?


Omni-channel customer experience

How to deliver superb Omnichannel CX in a digital world according to 24,000 consumers globally

Unified Customer Identities: Better Customer Experience and Increased Sales


Contact Center

The four big waves of contact center evolution

How digital has changed what customers want in customer service, contact centers and support