The CX Roundup – Edition 41

18, August 2017

Welcome to the 41th edition of the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

In this edition, Artificial Intelligence hogs the limelight. We also discuss how business are increasing realigning their strategy to become more customer-centric. Robotic Process Automation is also featured in this week’s edition.


Customer centric

4 Ingredients of a successful Customer Experience Program

Is your organization ready to become customer centric? The customer experience readiness scale


Journey Analytics

Journey Analytics: The silver bullet to improve customer experience


Robotic Process Automation

Go Robot Go? So you think you can Automate your Process?


Artificial Intelligence

Three ways your business can leverage artificial intelligence

Unlocking the business opportunity of Artificial Intelligence

How Artificial Intelligence is transforming contact centers