The CX Roundup – Edition 40

11, August 2017

Welcome to the 40th edition of the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

In this edition, analytics takes the limelight. We have articles that show us how the world is being changed by analytics. Artificial Intelligence and customer journey is also featured in this week’s edition.


Customer Experience Management

The Customer In Control: The Evolution Of Customer Experience Management


How AI-Powered Interaction Analytics Can Transform The Banking Industry

Big Data Analytics – A Revolution In Drug Discovery and Pharma R&D

Four Tips To Design An Analytics Product That Democratizes Data


Artificial Intelligence

Welcome To The Future of Marketing: The A.I. Based Design

Three Ways To Tap Into AI To Get More Results

Failures Would Bring AI-Powered Chatbots Closer To Humans


Customer Journey

Journey Analytics: The Silver Bullet To Improve The Customer Experience

Customer Journey Maps – From Sticky Notes To Sticky Customers