The CX Roundup – Edition 38

28, July 2017

Welcome to the 38th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

In this edition, artificial intelligence takes precedence. The articles focus on how artificial intelligence is changing the way brands deliver customer experience.


Artificial Intelligence

How AI Can Connect Customers To Your Brand

Using Artificial Intelligence To Deliver A More Personalized Customer Experience



How To Overcome These 5 Contact Center Threats In The Telecom Industry


Customer Engagement

Five Keys To Unlock Consumer Engagement



Is Customer Always Right? Should You Fire Some Of Your Customers? 3 Ways CX Analytics Can Help


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