CX_ED-37-Blog

21, July 2017

The CX Roundup – Edition 37

Welcome to the 37th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

In this edition, we focus on how chatbots and artificial intelligence is changing the landscape of customer experience industry. There is also a special mention of innovation in the area of customer experience.

 

Chatbots

Banking on Bots: The New Digital Disruption Is Here

Chatbots 101: The Evolution of Customer Retention’s Latest Trend

 

Artificial Intelligence

4 Tips For Transforming Your Customer Communications With AI

Why The Secret To Making Customer Service More Human Isn’t Human At All

 

Cloud

How Cloud Is Helping To Close The Gaps In Customer Service

 

 CX Innovation

5 Fresh Examples of Customer Experience Innovation

 

 


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