The CX Roundup – Edition 37

21, July 2017

Welcome to the 37th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

In this edition, we focus on how chatbots and artificial intelligence is changing the landscape of customer experience industry. There is also a special mention of innovation in the area of customer experience.



Banking on Bots: The New Digital Disruption Is Here

Chatbots 101: The Evolution of Customer Retention’s Latest Trend


Artificial Intelligence

4 Tips For Transforming Your Customer Communications With AI

Why The Secret To Making Customer Service More Human Isn’t Human At All



How Cloud Is Helping To Close The Gaps In Customer Service


 CX Innovation

5 Fresh Examples of Customer Experience Innovation