The CX Roundup – Edition 36

14, July 2017

Welcome to the 36th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.

We share here how customer journey and customer journey mapping is crucial to improving the overall customer experience strategy. Artificial Intelligence is also hogging the lime light in this edition along with focus on customer-centric culture.


Artificial Intelligence

The biggest challenges facing Artificial Intelligence(AI) In Business And Society

Deploying An AI-driven IoT platform: 21 Questions To Ask


Customer Journey

Improving The Customer Journey With IoT

Customer Journey Mapping Is Well Worth The Effort


Customer-Centric Culture

Building A Customer-Centric Culture – Five Lessons Learned


Conversational Commerce

Chatbot Engagement: 6 Tips And Tricks For Growth