The CX Roundup – Edition 34

30, June 2017

Welcome to this week’s edition of the customer experience roundup. This 34th edition of the CX Roundup brings to you the best of customer experience news, trends and insights around the world.

This week, we discuss the importance of delivering an omni-channel experience to create lasting relationship with customers, and the learn how Robotic Process Automation will help your contact centers and ways in which artificial intelligence can help in delivering a natural online customer experience to your customers.


Robotic Process Automation

How Robotic Process Automation Fits In Your Contact Center

Four Things You Need To Know About Robotic Process Automation


Omnichannel Customer Experience

Navigating The New Omnichannel Journey With Customer Data Platforms

What You Need To Create A Lasting Customer Experience

How Luxury Brands Are Adopting To An Omnichannel World


Artificial Intelligence

Artificial Intelligence: Three Conceptions Misconceptions

Can Artificial Intelligence Make The Online Experience More Natural?


That’s all for this edition!