23, June 2017
Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.
This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX, how companies should deliver differentiate customer journeys, and the ways in which to drive better agent performance through practical contact center metrics.
Robotic Process Automation