16, June 2017
Welcome to the 32nd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.
This week, we talk about artificial intelligence, the power of cloud in the customer experience ecosystem, and the driving force of analytics to keep customers happy.
Half Of People Who Encounter Artificial Intelligence Don’t Even Realize It
AI Can Comb Through Your Data to Create More Compelling Customer Experiences
How Will Analytics, AI, Big Data, and Machine Learning Replace Human Interactions?
What Cloud Computing Customers Want: Clarity, Simplicity, Support
Moving The Collaborative Experience To The Cloud
Big Data and Analytics
How Data Mining Improves Customer Experience: 30 Expert Tips
Planes, Trains And Automobiles – The Growing Use Of Data Analytics
Have a great weekend. Let’s catch up again next Friday!