The CX Roundup – Edition 31

9, June 2017

Dear Readers,

Welcome to the 31st edition of the CX Roundup. We are delighted with the support we are receiving for this curated blog post. This post brings the best of customer experience trends, news, and insights from around the world.


Artificial Intelligence

Is Artificial Intelligence a boon or a bane? Will it replace human? These questions have been floating around with the AI explosion. Here is an insight article, that predicts the middle ground and how AI will restructure the society.

Artificial Intelligence’s Potential Impact Raise Promising Possibilities, Societal Challenges



Enterprises can choose from different cloud options. If as an enterprise you decide to go for the Hybrid cloud, here are some best practices you need to know.

Best Practices To Manage Your Hybrid Cloud


Customer Journey

The challenge of delivering a superior customer experience lies in the depth of understanding individual customer journeys.

How Customer Journey Experiences Are Changing The Dynamics Of Contact Centers


Customer Experience

With growth-empowering customer experience policies in place, it’s a win-win for both the customers and agents.

How Customer Experience Policies Empower Growth



With increasing globalization, customers speak multiple languages and come from different time zones. This requires the contact center to include omnichannel language support as a bigger part of their CX strategy.

Is Omnichannel Language Support in your Contact Center Strategy?



Hope you found this edition of cx roundup worthwhile. Please come back next week.

Have a great weekend.