21, April 2017
We feature the best of customer experience stories, trends, and alerts that got the spotlight in the previous week. We have extensively focused on AI and Cloud on many of our editions. This week too, we are obliged to highlight the impact AI and Cloud Computing is having on different industries and how helpful it is going to be in the future to improve customer experience.
In our previous edition, we shared that AI is showing evidence of recognizing images better than humans. Fortunately, this image recognition works well for chemistry as well. This technology can be used to build drugs for cancers and other diseases. Read the whole story here.
Insurance giants have started experimenting with AI to gather data, store them and extract valuable information to decide the financial longevity of their customers.
There is a new trend called ‘Fog Computing’ and it is set to enhance the potential of the Cloud. Read this future trend here.
The legacy of Cloud Computing is narrating the new era of automobiles.
Cloud Contact Centers are changing the way businesses communicate with their customers. They are also the perfect platforms that benefit both agents and customers.
Businesses invest on teams and technologies to improve customer satisfaction. This is crucial, it decides if the customer will return or will support competitors. Read here how to do it.
Customer journey tracking is not a new concept but can it extend to in-store customer journey tracking? To know more, read here.
Hope you found our CX roundup as informative as we intended it to be. Please feel free to share your thoughts on our roundup posts. Cheers!