The CX Roundup – Edition 22

7, April 2017

Hello Readers,

Artificial Intelligence, as we have said in our earlier posts, will bring about a revolution in customer experience. Along with IoT and other new technologies, business will spend huge budgets to elevate their customer experience image this year.

This week, the spotlight is on AI.


Artificial Intelligence

By using AI algorithms, HR teams across enterprises can recruit the right people and guide them through their career paths. Read this article here.

Artificial Intelligence To Bring Out The Best In People


Image recognition was that one area which was thought of as not easily scalable. With advancement in machine learning and AI, computers are now able to beat humans at identifying images. Interesting right? Read the rest here.

Can Artificial Intelligence Identify Pictures Better Than Humans


AI enables banks to engage and re-establish their relationship with their customers in a whole new way. Read here to know more.

Artificial Intelligence And The Era Of Conversational Banking


Cloud Computing

The benefits of adopting Cloud Computing are far and wide. In the healthcare, it lends a helping hand to Doctors and nurses to take care of their patients when it’s needed.

Top Five Benefits Of Using The Cloud For Healthcare


Big Data

We know that Big Data makes sense of tons and tons of unstructured customer data. However, the return of investment has been sub par. From the below article you will know how to get the ROI on Big Data

The Challenge Of ROI In Big Data



The Internet of Things business is expected to shot up in the years to come. On this note, here are is a breakdown of the four stages of IoT maturity.

IoT In Manufacturing: The Four Stages Of Maturity


Social Media

Brand loyalty is the crucial factor that keeps customers coming back to your brand in spite of the temptation from thousands of competitors. Brand loyalty can be built by many ways, especially social media. Here is how.

How To Leverage Social Media To Build Brand Loyalty


That’s all for this week. You guys have been kind and wonderful. Thanks for the support and viewerships. Gracias!