The CX Roundup – Edition 21

31, March 2017

Friday Greetings,

As we march towards the end of another month, the focus on customer experience is an all time high. Brands are investing in customer experience technologies, especially Artificial Intelligence, IoT and are keen in setting up Customer Engagement Hubs. This week’s roundup covers these areas.


Artificial Intelligence

AI’s contribution to customer experience is growing by huge strides. But recent technological innovations combines the best of Artificial Intelligence and human factor to produce the best of cx.

Combine AI and the human touch for exceptional customer service



One of the most  happening trend in customer experience technologies now is Internet-of-Things. To know about the most important IoT trends, read the link below.

Four IoT trends to keep an eye on


Big Data

Big Data could help marketers to utilize the power of unstructured customer data. Read here how this will significantly improve the way a brand treats its customers.

How marketers can use unstructured data to improve the customer experience



Whenever ‘Self-Service’ is mentioned, it is predominately related to customers. However, Self-Service for employees is proving to be successful in improving communications and productivity across the organizations. Read this story here.

How to get the benefits of a self-service portal across to your employees



Customer Engagement Hub (CEH) is another jargon marketer’s use when they talk about customer experience. This below blog post discusses what CEH, the hype behind it is and how to build a CEH.

What is a Customer Engagement Hub and how do you build one?

Here are some approaches to engage with your customers and delight them. These are borrowed wisdom from the airline industry.

Three customer engagement lessons from the airline industry


Hope you found our CX roundup worth your time. Tune in for some more CX stories next week.