31, March 2017
As we march towards the end of another month, the focus on customer experience is an all time high. Brands are investing in customer experience technologies, especially Artificial Intelligence, IoT and are keen in setting up Customer Engagement Hubs. This week’s roundup covers these areas.
AI’s contribution to customer experience is growing by huge strides. But recent technological innovations combines the best of Artificial Intelligence and human factor to produce the best of cx.
One of the most happening trend in customer experience technologies now is Internet-of-Things. To know about the most important IoT trends, read the link below.
Big Data could help marketers to utilize the power of unstructured customer data. Read here how this will significantly improve the way a brand treats its customers.
Whenever ‘Self-Service’ is mentioned, it is predominately related to customers. However, Self-Service for employees is proving to be successful in improving communications and productivity across the organizations. Read this story here.
Customer Engagement Hub (CEH) is another jargon marketer’s use when they talk about customer experience. This below blog post discusses what CEH, the hype behind it is and how to build a CEH.
Here are some approaches to engage with your customers and delight them. These are borrowed wisdom from the airline industry.
Hope you found our CX roundup worth your time. Tune in for some more CX stories next week.