24, March 2017
Welcome. Welcome. Welcome. This is the 20th edition of customer experience roundup.
Technology is a cool thing and it has made the business of customer experience evolve with it. IoT, Machine Learning, and Artificial Intelligence are this generation’s technology causing disruptions in the CX space. This week’s roundup talks about this technology and how it impacts the customer experience.
AI is taking every industry by storm. It has not spared even the creative process. Some creative agencies are now very keen to adopt AI as a part of their creative process.
The Finance industry is steadily embracing AI. With the potential of Artifical Intelligence, the finance industry aims at improving the modern economy. Read the story here.
IoT is incorporated into various industries to achieve great strides. The most exciting of the IoT is the role it will play in reviving agriculture.
The Oscar Fail of 2017 is a lesson in grace – how to handle things when they unexpectedly go wrong. Customer experience can relate to this debacle. Agents handle such situations with customers on day to day basis. How do they recover a fail without losing a customer? Here are some service recovery lessons we can learn from the Oscar Fail 2017.
Customer transactions happen both online and offline. When they move from one place to another and one device to another, it is crucial to maintaining flawless customer experience. Here are some tips to omnichannel strategy.
Have a CX-tastic week!