10, March 2017
Dear CX Buffs,
Welcome to another edition of the CX Roundup. We are happy to curate the best of cx from the week that went by. Over several weeks we have been highlighting stories about the future of technologies that will transform customer experience. This week we want to stress that in this process of embracing modern technologies, enterprises should not overlook the human factor and personalization in the area of customer experience.
We shared that AI will enhance the customer experience by a notch. The areas it will permeate is large and wide. What more, according to this article, by 2025 the AI will manage 95% of customers interactions for enterprises. Read the details here.
AI is just brilliant, mind-boggling technology to think like human beings. They can also respond and have conversations with humans, like how humans interact with each other. This technology can anticipate and predict what customers will need but can it be successful without the human touch? Apparently not, AI needs a bit of the human touch.
Like we said, advanced technology is a boon to the customer experience industry. However, customers appreciate enterprises who have their employees engage with customers effectively.
In the customer experience industry, offering customers a personalized experience will go a long in generating revenues. Read more here.
Along the same lines, here are some tips for a successful personalization strategy
The way enterprises engage with customers is going increasing mobile. Here is why these enterprises should adopt personalization for mobile customer service.
Here is a walk down the lane on the evolution of cloud computing since the past 20 years.
We hope you liked the way we personalized this blog post. Please let us know your thoughts on our CX roundup. Like, share and comment.
Have a good week.