9, December 2016
Welcome back to THE CX ROUNDUP, the once a week summary of the hot happenings in the world of customer experience. What are you waiting for? Let’s take a deep dive.
The digital age has amplified the super power of analytics. There is no stopping, it will continue to dominate 2017. Here are the trends that will influence analytics in the year to come.
It’s that time of the year where resolutions are made, and here are some good ones to make on the analytics front for your brand.
We can all agree that with entry of the Cloud has made our lives easier, yet the Cloud is harnessed to its potential. Think about storing critical data on the Cloud instead of just the back up. Read more here on how to do just that.
Increasing numbers of applications are now being delivered only through Cloud, yet many cloud service providers have been attacked which brings the question about the importance of a cloud security system. Here is more insight on this.
It’s a common truth that good customer experience does a lot good to business. But what if we told you employee engagement affects the success rate in customer experience. Read here for more.
Acquisitions and mergers of companies happen all the time. However, this also means changed ideas on a lot of aspects, especially customer experience. Here is a useful post that discusses these changes and their impact on CX.
Contact Centers are expected to resolve customer queries quicker and make a decision, even more, quicker. With the help cloud communications, this can be done in a much easier way with a lot less effort. Read here how it’s done.
The holiday season shopping rakes in more revenue than any other season for businesses. The marketing plan is tweaked to attract more shoppers. Here are some tips to go the omnichannel marketing way to gain more shoppers love.
Social media is undeniably the most fun way to market your brand to your customers. One can cast a wide net to gain loyal followers for your brand but its influence is but limited. You can read here on the upside and limit of social media marketing.
That’s all from us. See you next week, CX loyalists.