by Servion

14, March 2017

AI Will Power 95 Of Customer Interactions By 2025
  • Contact Center
  • Technology
  • Virtual Assistants

Artificial intelligence is today’s great obsession. World technology giants like Google, Microsoft, Amazon and Apple are competing fiercely to engage in AI research. As AI is starting to generate huge financial gains, no wonder these organizations are vying each other. Yet most organizations are still lagging behind. Servion’s Shashi Nirale, SVP & GM EMEA, reasons […]

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by Sheela Narashiman

28, February 2017

Virtual Assistants
  • Contact Center
  • Customer Experience
  • Virtual Assistants

In its early days, AI research was mostly attributed for promising much more than what could be delivered. However, the last couple of years has turned the tables and there is a growing interest in the field of AI. Dramatic advances in AI and machine learning capabilities is now shaping the future of customer experience. Virtual assistants, chatbots, virtual concierge and cognitive computing are all set to impact the customer experience.

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