by Sameet Gupte

2, January 2018

Rise of Robotic Workforce Supervision - banner

With robotic process automation (RPA), being quick to implement, business operations can be seamlessly integrated and scaled without having to face a downtime or rebuild systems. The bots involved can manage anything from cognitive assessment to execution, and data migration to complex analysis using artificial intelligence and analytics in order to gather meaning and context […]

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by Sheela Narashiman

26, December 2017


It is the age of the Probots, Knowbots, and Chatbots. Automation and Robotic Process Automation (RPA) are not new terminologies in today’s industry parlance. McKinsey & Company analysts, predict that automation technologies will have an economic impact between $5.2 trillion and $ 6.7 trillion by 2025. RPA replicates a number of human activities and covers […]

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by Renil Mohan

15, December 2017

CX RoundUp 56 Banner

CX in the UK drops again, CX @ 140 characters, Can virtual assistants incubate human empathy, Rise in ransomware leading to more automation? and Iconic AIM shuts down. Scroll to read more

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by Servion

12, December 2017

smart virtual personal assistants

According to comScore, mobiles comprise 69 percent of digital media time spent. As a highly personalized medium, mobile phones have become a critical touch point that customers carry and often engage with.

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by Archana Sangili

3, November 2017

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 Clearly, smartphones are the modern customer’s much-beloved gadgets. Having recognized this, brands have been connecting with them to offer a quicker and more seamless experience. While apps were at the forefront of the mobile experience, more recently – Virtual Assistants (VA) are steadily gaining prominence as the go-to mode of rapid-fire and purposeful interactions. Though […]

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