20, April 2018
Here’s the latest from the world of Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup Roadhouse blues In this year’s Temkin Experience Ratings, leading auto manufacturer and dealer – Toyota earned the highest ratings. Honda vroomed in […]
6, April 2018
Here’s the latest from the world of Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup An experience to remember in Orlando The only thing constant in customer experience is change, and it has become clear that knowledge […]
by George Koshi
14, March 2018
Emotional Intelligence as a competency is required for all leaders to engage with their teams, and help them to learn how to be efficient, driven and constructive. Emotional Intelligence (EI) sits on top of Intelligence Quotient (IQ).
by Sheela Narashiman
12, March 2018
According to Gartner by 2020, 25% of customer service and support operations will integrate virtual customer assistant technology across engagement channels, up from less than 2% in 2017. Virtual Customer Assistants (VCA) act on behalf of the enterprise to stimulate a conversation that delivers information and also potentially takes action on behalf of the customer to perform transactions.
by Archana Sangili
9, February 2018
Positive Feedback A good brand builds its customer loyalty by listening to its customers. Getting customer inputs and suggestions can be crucial as it can help improve business units. Incorporating a good customer feedback process can reaffirm the customer-first approach and improve overall customer experience. Emotional Connection In the future, customer interaction will be all […]