by Archana Sangili

9, February 2018

CX RoundUp 63

Positive Feedback A good brand builds its customer loyalty by listening to its customers. Getting customer inputs and suggestions can be crucial as it can help improve business units. Incorporating a good customer feedback process can reaffirm the customer-first approach and improve overall customer experience. Emotional Connection In the future, customer interaction will be all […]

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by Sheela Narashiman

8, February 2018

artificial-intelligence-vs-machine-learning

One of the biggest advancements in technology is the advent of Artificial Intelligence (AI) and Machine Learning (ML). Google, Amazon, Pinterest, Facebook, Instagram and the likes have popularized these two terms. But are they one and same? Is there any difference between the two? Often, they are used interchangeably and haphazardly. For many, the difference between them is still unclear.

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by Roshini Cherian

6, February 2018

healthcare patient experience

Patient experience, now, has become an important factor and a matter of choice among hospitals for consumers to decide on their course of action. While steps to improve engagement can inherently help boost the value patients feel they are receiving, it is necessary for you to stay competitive. Therefore, plan the patient journey, leverage technology and encourage patients to access professional care when they need it.

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by Archana Sangili

2, February 2018

CXRoundUp-62-banner

Customer experience dashboards provide 360 degree view of customer interaction and lifecycle to agents, assisting in quick customer issue resolution. Customer trends, metrics and analytical data can also be presented on the screen for evaluation.

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by Sheela Narashiman

18, January 2018

10 Factors to keep in mind before you automate

Service providers have been investing in automation for a long time but only recently automation has gained priority. According to Gartner Through 2021, cost savings from automation will range from 2% and 5% which will further the ongoing deployment of automation. However, don’t just focus on reducing labor costs while going in for automation. There are many more factors to consider before you automate.

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