by Servion

14, March 2017

AI Will Power 95 Of Customer Interactions By 2025
  • Contact Center
  • Technology
  • Virtual Assistants

Artificial intelligence is today’s great obsession. World technology giants like Google, Microsoft, Amazon and Apple are competing fiercely to engage in AI research. As AI is starting to generate huge financial gains, no wonder these organizations are vying each other. Yet most organizations are still lagging behind. Servion’s Shashi Nirale, SVP & GM EMEA, reasons […]

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by Archana Sangili

10, March 2017

CX_ED19-Blog
  • Cloud
  • Customer Experience
  • Technology

We are happy to curate the best of cx from the week that went by. Over several weeks we have been highlighting stories about the future of technologies that will transform the customer experience. This week we want to stress that in this process of embracing modern technologies, enterprises should not overlook the human factor and personalization in the area of customer experience.

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by Roshini Cherian

9, February 2017

Is Self-service the Icing on the Cake
  • Customer Experience
  • Omni Channel
  • Technology

A world run by robots, at our constant beck and call, this was something that we had foreseen. What we once called the technology of the future, has now become a reality. And with each passing day, the power and capabilities of it are increasing. Artificial Intelligence (AI) has made our lives a little bit easier. Gartner research states that AI continues to drive change in how businesses and governments interact with customers and constituents. It has, of course, automated activities and processes. But there’s more to it than virtual assistants like Alexa, Siri, Cortana or Google Now.

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by Sheela Narashiman

7, February 2017

iot_banner2
  • Customer Experience
  • Technology

The IoT (Internet of Things) is no longer a distant dream. The digital world is converging with the physical world. We are now moving into a smarter world where just about anything can be connected. Enterprises have to see how best they can utilize IoT to provide effortless customer experiences that ultimately results in customer loyalty, additional revenues, and optimized efficiencies.

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by Roshini Cherian

3, February 2017

A-Spoonful-of-Customer-Love-_Banner
  • Customer Experience
  • Customer Service
  • Technology

What if the brands that you shop at or use on a daily basis surprised you out of nowhere? Wouldn’t you feel special? I certainly would. And that’s when you wouldn’t feel like just one of the million customers of that brand. Perhaps, the chosen one among that million.

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by Shashi

12, January 2017

CX-RoundUp-Blog-11
  • Cloud
  • Customer Experience
  • Mobile
  • Technology

Every brand is focused on unlocking the full potential of its Customer Experience (CX) strategies. In this increasingly digital economy, businesses – no matter the geography or domain – are looking to keep their customers engaged, happy and loyal. Today, all you need to do is blink for a second and you may miss out on what your customers want. By the time you can react to it, your competitors may have already stepped in. That’s how rapid the evolution of Customer Experience Management (CEM) has been, over the past few years.

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by Servion

9, January 2017

CX-RoundUp-Blog-10
  • Contact Center
  • Customer Experience
  • Technology

The only constant is change. Be it an evolving customer service or the contact center industry. The contact center is no different. It has seen and survived, the major transitions from being a call center to becoming a contact center. This transformation was possible and stable because of the adoption of innovation and advanced technology. Innovation is […]

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by Archana Sangili

23, December 2016

CX_ED11-Blog
  • Customer Experience
  • Technology

This week we had the shortest day of the year, yet we had nothing short of an eventful week as far as CX was concerned. We have for this week – Soccer, superheroes and our recent obsession, chatbot. We happen to think it suits the mood of this holiday season. So, this is what happened last week in the world of CX.

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