by Archana Sangili

13, October 2017

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Welcome to the 47th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

6, October 2017

CX-RoundUp-BlogBanners_46

Welcome to the 46th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Roshini Cherian

14, September 2017

contact center evolution big waves

A contact center’s (CC) path to providing seamless and proactive customer experience is beset with barriers, large and small. While it seems to be a single point A to point B interaction, there is more to it than just the goal and outcome. This journey can be compared to a surfer’s experience while riding the unpredictable waves in the ocean.

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by Sheela Narashiman

12, September 2017

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In today’s digitalized world, technology has become sine qua non. The modern human would be at a loss in a world without Google, Netflix or Amazon. Interactions between customers and enterprises continue to evolve along with the advancements in technology and infrastructure. The quintessential customer of today is moving away from brick-and-motor stores. And global enterprises, led by future thinking, are rapidly transitioning towards an environment in which they can easily and symbiotically discover, engage and retain customers.

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by Roshini Cherian

3, August 2017

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How has your recent call to the contact center been? Great? Good? Or tragic and unresolved? You have all gone through complicated self-service menus when reaching out to contact centers. And have often been frustrated with the multiple menus that need to be dealt with to reach an agent and solve a simple problem or ask a quick question.

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by Servion

2, August 2017

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Last evening, we were thrilled to host CXChange 2017 – Servion’s first-ever digital Customer Experience Summit for our clients, partners and peer communities. The pulse of CX was certainly reverberating in the heart of the “city of dreams”. A melting pot of C-Suite innovators were in attendance, ready to share their thoughts on the direction in which the future of customer experience is heading towards.

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by Archana Sangili

21, July 2017

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Welcome to the 37th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Christy Bharath

20, July 2017

2V Web_Banner-banking on the future

The rise of bots into the service ecosystem is enabling enterprises to reimagine the way they deliver customer experience. By now, you must have heard it through the grapevine, irrespective of which customer service industry you belong to.  While some still consider it to be a case of setting the cat among the pigeons in […]

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by Roshini Cherian

4, July 2017

banner memorable omni-channel journeys

It’s that time of the day when your hands are itching to shop on your favourite ecommerce website. You want to buy something that has been on your mind for some time. Your eyes light up as you stumble upon a few promotional banners with great offers.

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by Christy Bharath

20, June 2017

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I have a sneaky suspicion that some people might be confusing the rise of artificial intelligence in the job market with the story-line from the Terminator trilogy. It has been gaining a fair amount of notoriety as the ultimate job killer. And if you believe the soothsayers – you can assume it is all over, folks. Better learn how to grow your own fruits and vegetables. Or buy a lottery ticket. Perhaps, your only hope is that, at some point, Arnold Schwarzenegger drops in to save you from a bleak future.

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