by Christy Bharath
20, July 2017
The rise of bots into the service ecosystem is enabling enterprises to reimagine the way they deliver customer experience. By now, you must have heard it through the grapevine, irrespective of which customer service industry you belong to. While some still consider it to be a case of setting the cat among the pigeons in […]
by Archana Sangili
7, July 2017
Welcome to the 35th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.