by Servion

21, September 2017

2V-Web_Banner_Market-and-Markets

SAN JOSE, CA, SEPTEMBER 2017 (PRWEB) SEPTEMBER 20, 2017 Servion Global Solutions (http://www.servion.com), a specialist in the Customer Experience Management (CEM) domain, today announced that MarketsandMarkets has named Servion as a Visionary Leader in its ‘Contact Center Analytics by Component – Global Forecast to 2022’ report published on July 2017. This report provides detailed insights into […]

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by Sheela Narashiman

19, September 2017

Efficiency in operations

Customer experience professionals are constantly faced with a myriad of acronyms and questionable descriptions, which might explain why some have found the term “customer journey analytics” confusing. As a remedy, here we examine some key myths and misunderstandings around customer journey analytics (CJA) and, in explaining why they’re wrong, shed light on why CJA is […]

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by Servion

15, September 2017

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Banks that aren’t proactive in adopting the latest artificial intelligence (AI) technology for customer service risk losing those customers. That’s because many online-only banks and others are investing in automated assistants that improve customer interactions by predicting why customers are contacting the bank and resolving the issue quickly, according to Servion Global Solutions. “Our philosophy is that a […]

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by Servion

15, September 2017


by Servion

11, September 2017

Sameet

Servion Global Solutions, which works in the customer experience management (CEM) domain, aims to double its revenues from the present $100 million, in the next three years. It also plans to hire more people. “Close to 1,000 people are working in India, and in the last four months alone, we have hired 200 people. We […]

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by Servion

6, September 2017

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Smart machines are already part of selling as algorithms aid salespeople to close a deal or follow up on a prospect If you are in sales, how confident are you that your job cannot be taken by a robot? Or, if not a robot exactly, then an algorithm powered by artifical intelligence (AI)? A seminal paper […]

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by Servion

22, August 2017

STEVIE_Li-Banner

Servion Global Solutions (www.servion.com), a specialist in the Customer Experience Management (CEM) domain, today announced that it was named the winner of a Silver Stevie Award in the 14th Annual International Business Awards today. Servion won in the Best New Product or Service of the year category for its Artificial Intelligence Enabled Virtual Assistant in […]

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by Servion

16, August 2017

BPO

his Independence Day, the Indian IT industry seeks independence for more open government collaboration with industry to empower the Digital India mission It took just 25 years for IT to become pervasive in India. The proliferation of mobile phones, reduction on duties for components, coupled with the Government of India’s Digital India and Make in […]

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by Servion

11, August 2017

Sriram Sampath

The customer experience sector is full of acronyms and vague descriptors, so much so that some have become quite confused with ‘customer journey analytics’. Here, we examine some of the myths surrounding customer journey analytics, highlighting why it is a vital part of an organisations customer experience management armoury. This is by no means an […]

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by Servion

9, August 2017

Ashish Koul

In recent years, technology has enabled a shift when it comes to the customer experience during a business transaction – no longer are businesses driving the relationship, it is the customer who is now in control. Businesses that fail to embrace new technologies will have even less control of the customer journey and will miss […]

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