by Archana Sangili

1, February 2018

Millennials travel customer experience

According to a recent survey, 47% of young people aged 18-34 would rather spend their money on traveling than buying a house. For Millennials, they want their travel experience to be perfect. They want the travel companies to understand that their hard-earned vacation cannot go wrong. Here is how travel companies can do to create a memorable travel experience for Millennials.

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by Sheela Narashiman

25, January 2018

Happy Contact Center Agents - banner

The key to a successful business is a stream of happy customers willing to repeatedly purchase your products or services. One of the ways to ensure that your customers are satisfied is to ensure that your contact center agents handle them well. According to the Employee Engagement Benchmark study 2017, conducted by the Temkin group, […]

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by Vimal Abraham

11, January 2018

Four Critical CC KPI's - Banner

Delivering an outstanding customer experience becomes critical to every organization and this responsibility comes down to the contact center. This customer experience revolution has changed the way contact centers are measured.

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by Archana Sangili

24, November 2017

CXRoundUp-edition 53 Banner

Welcome to the 53th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Renil Mohan

21, November 2017

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Today, on November 21, as the world celebrates World Hello Day – we would like to highlight the importance of personalized communication, and how it is the key to setting standards, scaling expectations and driving long-lasting relationships.

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