by Christy Bharath

27, December 2016

resolution 2017
  • Contact Center
  • Customer Experience
  • Customer Journey

With every New Year arrives the urge to come up with resolutions that we vow to stand by. Pragmatic aspirations that are essential to creating moments of personal triumph. It is human nature, after all. Everyone is on a journey to constantly pursue a better life.

Logo 0

by Servion

7, December 2016

Happy customer
  • Contact Center
  • Customer Journey
  • Customer Service

Customer Experience is already the buzz word in the C-suite. If you are not providing a great customer experience, you are simply not in the race. Customer experience may be defined as the sum total of the emotions evoked and the senses stimulated during a person’s interaction with the brand. This interaction as we know could be interactive (chatting with a contact center executive) or non-interactive (listening to or viewing a campaign on social media) for the customer.

Logo 0

by Servion

28, October 2016

cx-weekly-roundup_edition-5
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

Logo 0

by Servion

14, October 2016

cx-weekly-roundup_edition-3
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

Logo 0

by Servion

7, October 2016

weekly-roundup3
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

Logo 0

by Servion

30, September 2016

weekly-roundup
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

Logo 0

by Sanjay Kalra

1, September 2016

blog_banner
  • Contact Center
  • Customer Experience
  • Customer Journey

Today, the biggest challenge for Enterprises is delivering superior and consistent Customer Experience across channels. It’s been proven repeatedly that Enterprises that provide superior customer experience lead consistently in revenue growth over laggards in customer experience.

Logo 0

by Sreeram Nambiar

20, August 2016

aviation1-rework
  • Customer Experience
  • Customer Journey
  • Customer Service

Being an aviation enthusiast, taking to the skies is more than just one of the most wondrous inventions, it is a universe unto itself. An airplane is not just a fuel-injected vehicle, it is a window into the soul of the universe.

Logo 0

by Sethuramalingam B.

25, July 2016

ideas1
  • Analytics
  • Customer Journey
  • Customer Service

Technologies, platforms, solutions and application together witnessed this magnificent evolution of customer service. And if we look closely, there are many technologies that come to mind but three out of those specifically stand out.

Logo 0

by Renil Mohan

23, June 2016

33_muaythai
  • Customer Experience
  • Customer Journey

You may survive for a while but in the end, the customer always has the clear shot. Your brand promise turns into a KO just waiting to happen.

Logo 0