by Sriram Sampath

16, August 2017

Banner silver bullet to improve CX

The customer experience sector is full of acronyms and vague descriptors, so much so that some have become quite confused with ‘customer journey analytics’. Here, we examine some of the myths surrounding customer journey analytics, highlighting why it is a vital part of an organisations customer experience management armoury. This is by no means an […]

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by Archana Sangili

11, August 2017

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Welcome to the 40th edition of the CX Roundup.
In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Archana Sangili

14, July 2017

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Welcome to the 36th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.

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by Archana Sangili

7, July 2017

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Welcome to the 35th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.

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by Sriram Sampath

6, July 2017

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Customer Journey Analytics is probably the most clichéd phrase in the customer experience ecosystem today. During the course of my discussions with several organizations, I realized that there is a handful who have got it right – both the meaning and the execution. And there are those who are eager to get it right but they lack clarity in execution.

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by Archana Sangili

23, June 2017

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Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX

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by Sethuramalingam B.

22, June 2017

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Technologies, platforms, solutions and application together witnessed this magnificent evolution of customer service. And if we look closely, there are many technologies that come to mind but three out of those specifically stand out.

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by Archana Sangili

9, June 2017

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Welcome to the 31st edition of the CX Roundup. We are delighted with the support we are receiving for this curated blog post. This post brings the best of customer experience trends, news, and insights from around the world.

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by Sanjay Kalra

8, June 2017

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Today, the biggest challenge for Enterprises is delivering superior and consistent Customer Experience across channels. It’s been proven repeatedly that Enterprises that provide superior customer experience lead consistently in revenue growth over laggards in customer experience.

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by Sheela Narashiman

25, April 2017

Graham Bell Telephone

On the way home, you pass the old telephone booth round the corner. You’ve never paid much attention to it. In fact, there are days that you have passed by and it failed to catch your eye. But today is different. You’ve lost your mobile and the old telephone booth suddenly seems to spring to life. You step into the dingy booth to find an old rotary phone. You drop the coin in the slot and start dialing. You hear the hello at the other end and that is when you realize how important this instrument is.

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