by Archana Sangili

12, January 2018

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The Law Attraction To be successful as a brand, follow this one rule, the customer is the king. To please the king in this new age, customer experience becomes superior, when all the departments work together, including sales and marketing. It will bring about a change by eliminating barriers to customers and unlock massive opportunities. […]

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by Archana Sangili

5, January 2018

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Customer experience from a customer’s viewpoint is a win-win approach for both brands and their customers. It can be incorporated from an end-to-end customer lifecycle. But why is it essential? It is a step to maximize the performance towards the shareholder.

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by Sameet Gupte

4, January 2018

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Customer experience (CX) has become the quintessential scale to choose between brands, and poor experience is a way of falling short in the buyer’s journey to seamless interaction. However, over time businesses have begun to adopt and understand that a key component to building their CX strategies is around the customer. With rising expectations, the climb […]

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by Archana Sangili

8, December 2017

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Welcome to the 55th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

17, November 2017

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Welcome to the 52th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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