by Archana Sangili

8, December 2017

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Welcome to the 55th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

17, November 2017

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Welcome to the 52th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

3, November 2017

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Welcome to the 50th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

27, October 2017

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Welcome to the 49th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Roshini Cherian

5, September 2017

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Each time you visit a restaurant, what matters the most to you? Is it just about the food? Or the service? Perhaps, you are a stickler for the logistics behind the process of eating out. For instance, how long does it take you to pick a restaurant? From narrowing down a restaurant and factoring its […]

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by Sriram Sampath

16, August 2017

Banner silver bullet to improve CX

The customer experience sector is full of acronyms and vague descriptors, so much so that some have become quite confused with ‘customer journey analytics’. Here, we examine some of the myths surrounding customer journey analytics, highlighting why it is a vital part of an organisations customer experience management armoury. This is by no means an […]

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by Archana Sangili

11, August 2017

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Welcome to the 40th edition of the CX Roundup.
In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Archana Sangili

14, July 2017

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Welcome to the 36th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.

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by Archana Sangili

7, July 2017

CX_ED-35-Blog

Welcome to the 35th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.

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by Sriram Sampath

6, July 2017

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Customer Journey Analytics is probably the most clichéd phrase in the customer experience ecosystem today. During the course of my discussions with several organizations, I realized that there is a handful who have got it right – both the meaning and the execution. And there are those who are eager to get it right but they lack clarity in execution.

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