by Roshini Cherian

18, May 2017

Are You High On Enterprise Data And Is It Affecting Your Customers - Banner

There’s data all around you. Everything you see, be it a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you start to realise that you don’t know what to do with it.

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by Archana Sangili

12, May 2017

CX_ED-27-Blog

What’s in store for this week’s roundup on customer experience. A lot of interesting articles and a new category – conversational commerce.

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by Servion

9, May 2017

Talking CX at NICE-Interactions 2017

Servion Global Solutions (www.servion.com), a specialist in the Customer Experience Management (CEM) domain, will be attending NICE Interactions 2017, a leading customer conference, on May 8-10 at The Cosmopolitan hotel in Las Vegas.

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by Archana Sangili

5, May 2017

CX_ED-26-Blog

Hello, I would like to start by saying a big thank you to all of you who read this CX Roundup every week. The readership and support are increasing every week, this only makes us want to curate much more exciting articles for you guys. This week at our office we are charged to see […]

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by Archana Sangili

28, April 2017

CX_ED-25-Blog

The CX Roundup is a weekly edition of news from all things related to customer experience. It includes technology, trends, and tips.

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by Christy Bharath

27, April 2017

Zen and The Art of Proactive Customer Support - banner

“Know what your customers want most and what your company does best. Focus on where those two meet.” As a reputable brand, all you want from your customers is for them to be happy. It even sounds endearing when you say it aloud. You want a big smile on the face of customers whenever they […]

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by Archana Sangili

21, April 2017

CX_ED-24-Blog

  Hi there, We feature the best of customer experience stories, trends, and alerts that got the spotlight in the previous week. We have extensively focused on AI and Cloud on many of our editions. This week too, we are obliged to highlight the impact AI and Cloud Computing is having on different industries and […]

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by Partha Sarathi Mukhopadhyay

7, April 2017

The Future of CX Banner

Two terms that we often hear nowadays are ‘Digital Transformation’ and ‘Customer Experience’ (CX). For this article, I will focus on CX and briefly touch on how Digital Transformation is driving CX – I will not focus on what CX is or how we can provide a delightful customer experience for consumers (maybe that will […]

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by Archana Sangili

7, April 2017

CX_ED-22-Blog

Artificial Intelligence, as we have said in our earlier posts, will bring about a revolution in customer experience. Along with IoT and other new technologies, business will spend huge budgets to elevate their customer experience image this year.
This week, the spotlight is on AI.

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by Sheela Narashiman

4, April 2017

Artificial Intelligence Ushers - Conversational Banking

The world we live in is an interconnected highway. Not only is it shrinking, but various parts of it are syncing with each other. These days – with the quantum leaps taken by the digital age to connect customers with brands, it is more evident than ever. It is indeed the age of the robots. But, like those old science fiction story-plots once claimed, they aren’t there to take over our planet. Or throw laser beams at us. They are making our systems more efficient and devices – smarter.

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