by Renil Mohan

21, November 2017

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Today, on November 21, as the world celebrates World Hello Day – we would like to highlight the importance of personalized communication, and how it is the key to setting standards, scaling expectations and driving long-lasting relationships.

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by Archana Sangili

10, November 2017

CX-RoundUp-Edition 51

Welcome to the 51st edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Naresh Govindarajan

7, November 2017

Automation and Analytics - the real fuel for driving superior CX

Ever since brands have existed to provide products and services to customers, there has been a constant quest to raise the bar on Customer Experience (CX). Achieving superior CX at a lower cost is the single most impactful lever to capture market share, enhance revenue and profitability of any enterprise. As customer expectations continue to […]

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by Roshini Cherian

24, October 2017

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As a forward-thinking organization, you must be going through a lot of disruption in the way you deliver customer experience. With the influx of new technologies, service ecosystems are taking quantum leaps. And customer expectations have skyrocketed to the moon. It’s all happening so fast that it is no easy feat to ensure proactive, contextual […]

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by Archana Sangili

20, October 2017

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Welcome to the 48th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Sheela Narashiman

19, October 2017

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Looking back, you realize that an avalanche of technology change has just hit you in the face. Our lives are never going to be the same, neither tomorrow nor the day after. We are living in a truly transformative age. An age where colossal technology developments are taking place every moment. Look around and you will realize that you are in the midst of a hyper-accelerated transformation phase, in a world of instantaneous information and plethora of data.

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by Sheela Narashiman

10, October 2017

Customer Engagement Hubs are the need of the hour

In an extremely competitive market place, customer experience has become a critical differentiator. However, many enterprises engage their customers via isolated and disconnected silos or they view it as iterations of existing business processes, with some incremental new function or automation. Since these silos are disconnected, they create lack of synergy and coordination leading to […]

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by Archana Sangili

6, October 2017

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Welcome to the 46th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

22, September 2017

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Welcome to the 45rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

15, September 2017

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In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.
In this edition, we bring you Artificial Intelligence. We also discuss how businesses are increasing realigning their strategy to deliver better customer experience.

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