by Servion

20, April 2018

CXRoundUp 72-Banners

Here’s the latest from the world of Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup Roadhouse blues In this year’s Temkin Experience Ratings, leading auto manufacturer and dealer – Toyota earned the highest ratings. Honda vroomed in […]

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by Hari Harasudhan

19, April 2018

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During every interaction, a customer leaves a footprint. This may include website visits, social media interactions, calls to contact centers or email exchanges. This information is collected in a database which becomes an integral part of its experience ecosystem. Here are the four ways to use insights and transform the way your brand is seen in the future.

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by Servion

6, April 2018

CXRoundUp 71

Here’s the latest from the world of Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup An experience to remember in Orlando The only thing constant in customer experience is change, and it has become clear that knowledge […]

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by Pramod Das

3, April 2018

skyrocket contact center performance on cloud

Contact centers are the heart of a business’ customer service. Regardless of the size, they are the driving force of customer interactions. Over the years, the term ‘going cloud’ has become a significant buzzword in the market. Thus, many legacy and nascent contact centers have opened the doors to cloud contact center. But, to maintain […]

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by Archana Sangili

30, March 2018

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Here’s the latest from the world of the Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup. World’s best airports for customer experience Airports have come a long way from eons ago when the Wright brothers first successfully […]

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