by Archana Sangili

23, June 2017

CX_ED-33-Blog

Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX

Logo 0

by Archana Sangili

16, June 2017

CX ED-32-Blog

Welcome to the 32nd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about artificial intelligence, the power of cloud in the customer experience ecosystem, and the driving force of analytics to keep customers happy.   Artificial […]

Logo 0

by Sheela Narashiman

13, June 2017

Unlock the power of customer analytics banner

In an age where the customer is king, customer data is an organization’s most important asset, and customer analytics is the key that unlocks the value of that asset. Customer analytics is the systematic examination of customer information. Customer analytics professionals mime data to identify and quantify the impact of customer pain points to deliver personalized and superior experiences. Recently, customer analytics has become the most critical technology investment for enhancing customer experience. For example, organizations use customer analytics to improve product development and service delivery. Some financial services use analytics to prevent compliance and regulatory issues. According to Gartner’s 2017 Customer Experience Innovation Study, customer analytics continues to be the top focus to improve customer experience with over one-third of respondents planning to increase their investments in this technology.

Logo 0

by Archana Sangili

9, June 2017

CX_ED-31-Blog

Welcome to the 31st edition of the CX Roundup. We are delighted with the support we are receiving for this curated blog post. This post brings the best of customer experience trends, news, and insights from around the world.

Logo 0

by Sanjay Kalra

8, June 2017

How customer journey experiences-banner

Today, the biggest challenge for Enterprises is delivering superior and consistent Customer Experience across channels. It’s been proven repeatedly that Enterprises that provide superior customer experience lead consistently in revenue growth over laggards in customer experience.

Logo 1

by Sethuramalingam B.

1, June 2017

2V Web_Banner-Re-Inventing The Contact Center

Today, customers demand instant solutions and services that are accessible anytime from anywhere in a seamless manner.

Logo 0

by Archana Sangili

26, May 2017

CX_ED-29-Blog

We are happy to bring to you, yet another edition of the customer experience roundup. This CX roundup presents articles on technologies and trends that contributes to help improve customer experience.

Logo 0

by Roshini Cherian

18, May 2017

Are You High On Enterprise Data And Is It Affecting Your Customers - Banner

There’s data all around you. Everything you see, be it a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you start to realise that you don’t know what to do with it.

Logo 0

by Archana Sangili

12, May 2017

CX_ED-27-Blog

What’s in store for this week’s roundup on customer experience. A lot of interesting articles and a new category – conversational commerce.

Logo 0

by Servion

9, May 2017

Talking CX at NICE-Interactions 2017

Servion Global Solutions (www.servion.com), a specialist in the Customer Experience Management (CEM) domain, will be attending NICE Interactions 2017, a leading customer conference, on May 8-10 at The Cosmopolitan hotel in Las Vegas.

Logo 0