by Archana Sangili

16, February 2018

CXRoundUp 64

Today, there are several ways to connect with customers. Yet, customers often complain about bad customer experiences. But how can enterprises provide a stellar customer experience across channels. It’s simple, listen to your customers.

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by Sameet Gupte

15, February 2018

BG

Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries made to the UK Ombudsman Services Ltd and the Financial Ombudsman Service.

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by Archana Sangili

9, February 2018

CX RoundUp 63

Positive Feedback A good brand builds its customer loyalty by listening to its customers. Getting customer inputs and suggestions can be crucial as it can help improve business units. Incorporating a good customer feedback process can reaffirm the customer-first approach and improve overall customer experience. Emotional Connection In the future, customer interaction will be all […]

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by Roshini Cherian

6, February 2018

healthcare patient experience

Patient experience, now, has become an important factor and a matter of choice among hospitals for consumers to decide on their course of action. While steps to improve engagement can inherently help boost the value patients feel they are receiving, it is necessary for you to stay competitive. Therefore, plan the patient journey, leverage technology and encourage patients to access professional care when they need it.

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by Archana Sangili

2, February 2018

CXRoundUp-62-banner

Customer experience dashboards provide 360 degree view of customer interaction and lifecycle to agents, assisting in quick customer issue resolution. Customer trends, metrics and analytical data can also be presented on the screen for evaluation.

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