by Roshini Cherian

18, May 2017

Are You High On Enterprise Data And Is It Affecting Your Customers - Banner

There’s data all around you. Everything you see, be it a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you start to realise that you don’t know what to do with it.

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by Servion

9, May 2017

Talking CX at NICE-Interactions 2017

Servion Global Solutions (www.servion.com), a specialist in the Customer Experience Management (CEM) domain, will be attending NICE Interactions 2017, a leading customer conference, on May 8-10 at The Cosmopolitan hotel in Las Vegas.

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by Archana Sangili

3, May 2017

Human Touch in AI

Millennials can recite brand names and take personal pride in flaunting them. For such walking and talking brand advocates, enterprises need to go the extra mile by lending a personal customer care through an actual human being.

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by Archana Sangili

28, April 2017

CX_ED-25-Blog

The CX Roundup is a weekly edition of news from all things related to customer experience. It includes technology, trends, and tips.

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by Christy Bharath

27, April 2017

Zen and The Art of Proactive Customer Support - banner

“Know what your customers want most and what your company does best. Focus on where those two meet.” As a reputable brand, all you want from your customers is for them to be happy. It even sounds endearing when you say it aloud. You want a big smile on the face of customers whenever they […]

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by Archana Sangili

21, April 2017

CX_ED-24-Blog

  Hi there, We feature the best of customer experience stories, trends, and alerts that got the spotlight in the previous week. We have extensively focused on AI and Cloud on many of our editions. This week too, we are obliged to highlight the impact AI and Cloud Computing is having on different industries and […]

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by Roshini Cherian

20, April 2017

6 Ways Cloud Contact Centers Improve Agent Experience

Cloud contact centers are changing the way businesses communicate with their customers. Having made the customers’ lives easier, cloud enables effortless interactions via voice, email, chat or social media from anywhere, any time. With low investment costs, easy deployment and immediate usage, contact centers can be converted from on-premise to cloud technology, comprising modern technological […]

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by Sheela Narashiman

18, April 2017

Common-Myths-Cloud-Contact-Centers

There is no denying the fact that cloud contact centers have caused a huge upheaval in the call center industry. Firms that need more computing capacity now get it all done in minutes, thanks to cloud technology. Companies small and large are already joining the bandwagon and moving into the “cloud”. Yet with all the growing interest, a great deal of misunderstanding around cloud contact centers still persists.

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by Vimal Abraham

28, March 2017

Customer Engagement Hub

As is the case with many technology buzz words, Customer Engagement Hub (CEH) may appear to be more hype than reality. Is it just another jargon marketers use to differentiate themselves in a crowded customer experience market? Will it just remain a box of hollow promises or truly deliver value to the enterprise?

Moving beyond the hype, this blog post will attempt to explain the genuine need for a Customer Engagement Hub and what it means for enterprises today, tomorrow, and beyond 2017.

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by Sheela Narashiman

21, March 2017

You Wouldnt Want To Repeat An Oscar 2017 With Your Customer Service

We all like to do things right all the time. But life is full of unexpected moments and mistakes do happen. This year the Oscars too were no exception. It was an uneventful affair that sailed smoothly until the moment when Faye Dunaway erroneously declared ‘La La Land’ as the best picture over ‘Moonlight’. Most businesses that are in customer service, do not know how to handle the situation when things go wrong. They try to conceal the mistake which only worsens the relationship and leads to customer churn.

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