by Sheela Narashiman

19, October 2017

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Looking back, you realize that an avalanche of technology change has just hit you in the face. Our lives are never going to be the same, neither tomorrow nor the day after. We are living in a truly transformative age. An age where colossal technology developments are taking place every moment. Look around and you will realize that you are in the midst of a hyper-accelerated transformation phase, in a world of instantaneous information and plethora of data.

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by Archana Sangili

13, October 2017

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Welcome to the 47th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

22, September 2017

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Welcome to the 45rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Roshini Cherian

21, September 2017

Dive into Contact Center Technology insourcing

We’ve all heard the phrase ‘practice makes perfect’ and this holds true when you attempt to learn a new skill, like riding a bike, surfing or even deep sea diving. While this applies to many industries, the contact center industry, over the years, has seen critical functions and processes making its way back into the hand-holding of enterprises.

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by Archana Sangili

15, September 2017

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In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.
In this edition, we bring you Artificial Intelligence. We also discuss how businesses are increasing realigning their strategy to deliver better customer experience.

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by Roshini Cherian

14, September 2017

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A contact center’s (CC) path to providing seamless and proactive customer experience is beset with barriers, large and small. While it seems to be a single point A to point B interaction, there is more to it than just the goal and outcome. This journey can be compared to a surfer’s experience while riding the unpredictable waves in the ocean.

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by Archana Sangili

8, September 2017

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Welcome to the 43rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Servion

7, September 2017

Important Contact Center Metrics

Organizations that care about delivering high-class customer experience and benefit from long-term profitable growth, should focus on tracking contact center metrics. This will help them understand how their contact center is performing, what needs to be done to improve its standards, how it can improve its employee performance, how to identify weaknesses prevalent in the system and set goals for both the individual and the organization.

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by Archana Sangili

1, September 2017

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Welcome to the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Roshini Cherian

31, August 2017

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In the recent Walt Disney-produced film ‘Zootopia’, a scene between a rabbit and a sloth who works at the Department of Motor Vehicles office demonstrates what bad customer experience used to be like. While the rabbit is in a rush to get the license details of a speeding car, but it gets stuck with a […]

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