by Bhagvan Kommadi

15, June 2017

Unified Communications Web Banner

Unified communications (UC) platforms help in delivering a plethora of services in the area of customer experience. From enterprise and consumer calling, branch exchanges, voice messaging, social media communications and rich collaboration services to video calling, telepresence services, texting, messaging and collaboration communication services, converged landline and mobile services.

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by Sanjay Kalra

8, June 2017

How customer journey experiences-banner

Today, the biggest challenge for Enterprises is delivering superior and consistent Customer Experience across channels. It’s been proven repeatedly that Enterprises that provide superior customer experience lead consistently in revenue growth over laggards in customer experience.

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by Sethu Madhavan

6, June 2017

9 questions you ask before to your - banner

Congratulations. The cloud solution you selected comes with a package of benefits. But it is bound to give you many a sleepless night before your decision is proven right. Here’s how you can minimize them.

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by Sethuramalingam B.

1, June 2017

2V Web_Banner-Re-Inventing The Contact Center

Today, customers demand instant solutions and services that are accessible anytime from anywhere in a seamless manner.

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by Roshini Cherian

18, May 2017

Are You High On Enterprise Data And Is It Affecting Your Customers - Banner

There’s data all around you. Everything you see, be it a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you start to realise that you don’t know what to do with it.

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by Servion

9, May 2017

Talking CX at NICE-Interactions 2017

Servion Global Solutions (, a specialist in the Customer Experience Management (CEM) domain, will be attending NICE Interactions 2017, a leading customer conference, on May 8-10 at The Cosmopolitan hotel in Las Vegas.

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by Archana Sangili

3, May 2017

Human Touch in AI

Millennials can recite brand names and take personal pride in flaunting them. For such walking and talking brand advocates, enterprises need to go the extra mile by lending a personal customer care through an actual human being.

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by Archana Sangili

28, April 2017


The CX Roundup is a weekly edition of news from all things related to customer experience. It includes technology, trends, and tips.

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by Christy Bharath

27, April 2017

Zen and The Art of Proactive Customer Support - banner

“Know what your customers want most and what your company does best. Focus on where those two meet.” As a reputable brand, all you want from your customers is for them to be happy. It even sounds endearing when you say it aloud. You want a big smile on the face of customers whenever they […]

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by Archana Sangili

21, April 2017


  Hi there, We feature the best of customer experience stories, trends, and alerts that got the spotlight in the previous week. We have extensively focused on AI and Cloud on many of our editions. This week too, we are obliged to highlight the impact AI and Cloud Computing is having on different industries and […]

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