by Pramod Das
3, April 2018
Contact centers are the heart of a business’ customer service. Regardless of the size, they are the driving force of customer interactions. Over the years, the term ‘going cloud’ has become a significant buzzword in the market. Thus, many legacy and nascent contact centers have opened the doors to cloud contact center. But, to maintain […]
by Sameet Gupte
15, February 2018
Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries made to the UK Ombudsman Services Ltd and the Financial Ombudsman Service.
by Archana Sangili
13, February 2018
The market for Cloud-based applications and services are expanding. With it grows the adoption of Cloud Contact Centers. Major companies are forsaking the old legacy system that they have in-house and willing to migrate to the Cloud. Their preference for Cloud includes Contact-Center-as-a-Service (CCaaS) and hosted Contact Center services. This also brings the concern of of improving Cloud Contact Center Security.
by Archana Sangili
29, January 2018
It’s all connected Today’s customers are not just connected but are hyper-connected. With IoT technology growing bigger than ever, more and more customers are getting connected through multiple devices. However, brands can taste success if they can offer personalization to their customers. It is also going to echo as the most crucial point to consider […]
by Sheela Narashiman
25, January 2018
The key to a successful business is a stream of happy customers willing to repeatedly purchase your products or services. One of the ways to ensure that your customers are satisfied is to ensure that your contact center agents handle them well. According to the Employee Engagement Benchmark study 2017, conducted by the Temkin group, […]