by Archana Sangili

1, December 2017

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Welcome to the 54th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Vimal Abraham

28, November 2017

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Progressive enterprises are seeing contact center analytics as a strategic and experience-based driver of business growth than rather an enabler of customer service. Learn more about contact center analytics and how to get started.

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