by Archana Sangili

29, December 2017

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Adopting the Cloud  Businesses are increasingly relying on automation to let the machines carry out urgent tasks. The early adopters of automation are moving it to the cloud. And the new entrants are weighing in the advantages.The availability of data from anywhere along with scale-up potential that comes with decreased costs. It looks probable that […]

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by Archana Sangili

1, December 2017

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Welcome to the 54th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Vimal Abraham

28, November 2017

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Progressive enterprises are seeing contact center analytics as a strategic and experience-based driver of business growth than rather an enabler of customer service. Learn more about contact center analytics and how to get started.

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