by Pramod Das

3, April 2018

skyrocket contact center performance on cloud

Contact centers are the heart of a business’ customer service. Regardless of the size, they are the driving force of customer interactions. Over the years, the term ‘going cloud’ has become a significant buzzword in the market. Thus, many legacy and nascent contact centers have opened the doors to cloud contact center. But, to maintain […]

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by Archana Sangili

2, March 2018

CXRoundUp 66

Welcome to the 66th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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by Sheela Narashiman

1, March 2018

What is Cloud Analytics

Cloud Analytics is primarily a type of cloud service where data analysis and related services are performed on a public or private cloud. Cloud adoption is increasingly expanding as more companies find success with its implementation.

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by Archana Sangili

16, February 2018

CXRoundUp 64

Today, there are several ways to connect with customers. Yet, customers often complain about bad customer experiences. But how can enterprises provide a stellar customer experience across channels. It’s simple, listen to your customers.

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by Archana Sangili

13, February 2018

Cloud Contact Center Security

The market for Cloud-based applications and services are expanding. With it grows the adoption of Cloud Contact Centers. Major companies are forsaking the old legacy system that they have in-house and willing to migrate to the Cloud. Their preference for Cloud includes Contact-Center-as-a-Service (CCaaS) and hosted Contact Center services. This also brings the concern of of improving Cloud Contact Center Security.

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