by Servion

16, February 2017

SMB Contact Centers
  • Cloud
  • Contact Center

Small and medium-sized businesses (SMB’s) are considered the backbone and life blood of the contact center industry. They are responsible for generating growth creating jobs and using innovation to grow in new markets. They are a promising yet challenging market because they have their own set of limitations.

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by Servion

25, January 2017

CCaaS customer experience
  • Cloud
  • Contact Center
  • Customer Experience

Gartner predicts that cloud adoption is expected to reach a whopping $250 billion by the end of 2017. Cloud computing that was previously confined to the consumer web space is now evolving to encompass all other fields as well. As expectations for better and faster service is increasing among customers, the contact center industry too is forced to embrace this technology.

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by Shashi Nirale

12, January 2017

Digital customer Experience
  • Cloud
  • Customer Experience
  • Mobile
  • Technology

Every brand is focused on unlocking the full potential of its Customer Experience (CX) strategies. In this increasingly digital economy, businesses – no matter the geography or domain – are looking to keep their customers engaged, happy and loyal. Today, all you need to do is blink for a second and you may miss out on what your customers want. By the time you can react to it, your competitors may have already stepped in. That’s how rapid the evolution of Customer Experience Management (CEM) has been, over the past few years.

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by Servion

4, November 2016

edition6-1
  • Analytics
  • Cloud
  • Customer Experience

This week is a glimpse of how the future of customer experience is going to be. From social media to chat bots, here is the interesting line up on the round up here. Keep calm and read on.

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by Servion

28, October 2016

cx-weekly-roundup_edition-5
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Servion

14, October 2016

cx-weekly-roundup_edition-3
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Servion

7, October 2016

weekly-roundup3
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Servion

30, September 2016

weekly-roundup
  • Analytics
  • Cloud
  • Customer Experience
  • Customer Journey

This new featurette will lend a new perspective on what’s going around the world in CX. Tips, trends, events and interviews will be among those featured. And every week will have different flavors. Come back for stories that you wouldn’t want to miss!

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by Roshini Cherian

21, September 2016

shutterstock_447314683-1
  • Analytics
  • Cloud
  • Customer Experience

Cloud computing (commonly referred as cloud) has been a buzzword doing the rounds over the last couple of years. It has transformed the way customer data is managed. It has given organizations the opportunities to pave the way and push customer experience to new fronts.

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by Christopher Joel

12, September 2016

predictive-analytics-1
  • Analytics
  • Cloud
  • Customer Experience

Predictive analytics have been put to extensive use to find out what customers like and what they don’t. Armed with this knowledge, organizations have aligned their campaigns to promote the curate products and solutions based on the insights.

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