by Archana Sangili

16, February 2018

CXRoundUp 64

Today, there are several ways to connect with customers. Yet, customers often complain about bad customer experiences. But how can enterprises provide a stellar customer experience across channels. It’s simple, listen to your customers.

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by Archana Sangili

13, February 2018

Cloud Contact Center Security

The market for Cloud-based applications and services are expanding. With it grows the adoption of Cloud Contact Centers. Major companies are forsaking the old legacy system that they have in-house and willing to migrate to the Cloud. Their preference for Cloud includes Contact-Center-as-a-Service (CCaaS) and hosted Contact Center services. This also brings the concern of of improving Cloud Contact Center Security.

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by Archana Sangili

29, December 2017

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Adopting the Cloud  Businesses are increasingly relying on automation to let the machines carry out urgent tasks. The early adopters of automation are moving it to the cloud. And the new entrants are weighing in the advantages.The availability of data from anywhere along with scale-up potential that comes with decreased costs. It looks probable that […]

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by Sheela Narashiman

26, December 2017

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It is the age of the Probots, Knowbots, and Chatbots. Automation and Robotic Process Automation (RPA) are not new terminologies in today’s industry parlance. McKinsey & Company analysts, predict that automation technologies will have an economic impact between $5.2 trillion and $ 6.7 trillion by 2025. RPA replicates a number of human activities and covers […]

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by Archana Sangili

8, December 2017

CX RoundUp 55 BlogBanner

Welcome to the 55th edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world.

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