by Archana Sangili

21, July 2017

CX_ED-37-Blog

Welcome to the 37th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

Logo 0

by Roshini Cherian

13, July 2017

Banner-On the Cloud

Whether Inbound, Outbound, Email, Chat, Mobile, Social or Analytics – it is crucial to engage customers in meaningful conversations in their preferred channel – anywhere and anytime. Especially, in today’s increasingly cloud-powered service ecosystem, it is important to ensure there is no slowdown in the day-to-day operations of the contact center. But, how do you […]

Logo 0

by Christopher Joel

11, July 2017

Banner-Channeling predictive analytics

Predictive analytics have been put to extensive use to find out what customers like and what they don’t. Armed with this knowledge, organizations have aligned their campaigns to promote the curate products and solutions based on the insights.

Logo 0

by Archana Sangili

16, June 2017

CX ED-32-Blog

Welcome to the 32nd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about artificial intelligence, the power of cloud in the customer experience ecosystem, and the driving force of analytics to keep customers happy.   Artificial […]

Logo 0

by Archana Sangili

9, June 2017

CX_ED-31-Blog

Welcome to the 31st edition of the CX Roundup. We are delighted with the support we are receiving for this curated blog post. This post brings the best of customer experience trends, news, and insights from around the world.

Logo 0

by Sethu Madhavan

6, June 2017

9 questions you ask before to your - banner

Congratulations. The cloud solution you selected comes with a package of benefits. But it is bound to give you many a sleepless night before your decision is proven right. Here’s how you can minimize them.

Logo 0

by Archana Sangili

19, May 2017

CX_ED-28-Blog

The biggest focus and investment areas for the majority of businesses, this year is – Customer Experience. New technologies are also contributing their share to enhance their CX strategy. Every week, we feature interesting articles from around the world on customer experience – news, trends, guides, and tips.

Logo 0

by Archana Sangili

12, May 2017

CX_ED-27-Blog

What’s in store for this week’s roundup on customer experience. A lot of interesting articles and a new category – conversational commerce.

Logo 0

by Archana Sangili

21, April 2017

CX_ED-24-Blog

  Hi there, We feature the best of customer experience stories, trends, and alerts that got the spotlight in the previous week. We have extensively focused on AI and Cloud on many of our editions. This week too, we are obliged to highlight the impact AI and Cloud Computing is having on different industries and […]

Logo 0

by Roshini Cherian

20, April 2017

6 Ways Cloud Contact Centers Improve Agent Experience

Cloud contact centers are changing the way businesses communicate with their customers. Having made the customers’ lives easier, cloud enables effortless interactions via voice, email, chat or social media from anywhere, any time. With low investment costs, easy deployment and immediate usage, contact centers can be converted from on-premise to cloud technology, comprising modern technological […]

Logo 0