by Archana Sangili

19, May 2017

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The biggest focus and investment areas for the majority of businesses, this year is – Customer Experience. New technologies are also contributing their share to enhance their CX strategy. Every week, we feature interesting articles from around the world on customer experience – news, trends, guides, and tips.

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by Archana Sangili

12, May 2017

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What’s in store for this week’s roundup on customer experience. A lot of interesting articles and a new category – conversational commerce.

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by Archana Sangili

21, April 2017

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  Hi there, We feature the best of customer experience stories, trends, and alerts that got the spotlight in the previous week. We have extensively focused on AI and Cloud on many of our editions. This week too, we are obliged to highlight the impact AI and Cloud Computing is having on different industries and […]

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by Roshini Cherian

20, April 2017

6 Ways Cloud Contact Centers Improve Agent Experience

Cloud contact centers are changing the way businesses communicate with their customers. Having made the customers’ lives easier, cloud enables effortless interactions via voice, email, chat or social media from anywhere, any time. With low investment costs, easy deployment and immediate usage, contact centers can be converted from on-premise to cloud technology, comprising modern technological […]

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by Sheela Narashiman

18, April 2017

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There is no denying the fact that cloud contact centers have caused a huge upheaval in the call center industry. Firms that need more computing capacity now get it all done in minutes, thanks to cloud technology. Companies small and large are already joining the bandwagon and moving into the “cloud”. Yet with all the growing interest, a great deal of misunderstanding around cloud contact centers still persists.

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by Archana Sangili

10, March 2017

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We are happy to curate the best of cx from the week that went by. Over several weeks we have been highlighting stories about the future of technologies that will transform the customer experience. This week we want to stress that in this process of embracing modern technologies, enterprises should not overlook the human factor and personalization in the area of customer experience.

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by Servion

16, February 2017

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Small and medium-sized businesses (SMB’s) are considered the backbone and life blood of the contact center industry. They are responsible for generating growth, creating jobs, and using innovation to rapidly grow in new markets. They are a promising yet challenging market because they have their own set of limitations. To compete with larger organizations, SMBs have to be able […]

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by Servion

25, January 2017

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Gartner predicts that cloud adoption is expected to reach a whopping $250 billion by the end of 2017. Cloud computing that was previously confined to the consumer web space is now evolving to encompass all other fields as well. As expectations for better and faster service is increasing among customers, the contact center industry too is forced to embrace this technology.

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by Shashi

12, January 2017

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Every brand is focused on unlocking the full potential of its Customer Experience (CX) strategies. In this increasingly digital economy, businesses – no matter the geography or domain – are looking to keep their customers engaged, happy and loyal. Today, all you need to do is blink for a second and you may miss out on what your customers want. By the time you can react to it, your competitors may have already stepped in. That’s how rapid the evolution of Customer Experience Management (CEM) has been, over the past few years.

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by Servion

4, November 2016

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This week is a glimpse of how the future of customer experience is going to be. From social media to chat bots, here is the interesting line up on the round up here. Keep calm and read on.

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