by Archana Sangili

16, February 2018

CXRoundUp 64

Today, there are several ways to connect with customers. Yet, customers often complain about bad customer experiences. But how can enterprises provide a stellar customer experience across channels. It’s simple, listen to your customers.

Logo 0

by Sheela Narashiman

8, February 2018

artificial-intelligence-vs-machine-learning

One of the biggest advancements in technology is the advent of Artificial Intelligence (AI) and Machine Learning (ML). Google, Amazon, Pinterest, Facebook, Instagram and the likes have popularized these two terms. But are they one and same? Is there any difference between the two? Often, they are used interchangeably and haphazardly. For many, the difference between them is still unclear.

Logo 0

by Archana Sangili

19, January 2018

CXRoundUp 60 banner

A framework to be better Customer Experience is the biggest factor in the success of any business. It is the thread that ties it all. It is important to see the big picture when it comes to CX, how every small nut and bolt works with respect to other in order to offer a good […]

Logo 0

by Sheela Narashiman

18, January 2018

10 Factors to keep in mind before you automate

Service providers have been investing in automation for a long time but only recently automation has gained priority. According to Gartner Through 2021, cost savings from automation will range from 2% and 5% which will further the ongoing deployment of automation. However, don’t just focus on reducing labor costs while going in for automation. There are many more factors to consider before you automate.

Logo 0

by Roshini Cherian

10, January 2018

What Makes Blockchain The Go-To Technology For CX-banner

Planning a holiday is a laborious task. From booking flights and hotels, putting on paper the places to visit and activities to keep engaged, there’s a lot of time and effort that you put in to perfect the itinerary. Or you might be someone who lets a vendor or travel agent do your planning with […]

Logo 0