by Archana Sangili

23, June 2017

CX_ED-33-Blog

Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX

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by Christy Bharath

20, June 2017

Robots vs Humans-banner

I have a sneaky suspicion that some people might be confusing the rise of artificial intelligence in the job market with the story-line from the Terminator trilogy. It has been gaining a fair amount of notoriety as the ultimate job killer. And if you believe the soothsayers – you can assume it is all over, folks. Better learn how to grow your own fruits and vegetables. Or buy a lottery ticket. Perhaps, your only hope is that, at some point, Arnold Schwarzenegger drops in to save you from a bleak future.

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by Archana Sangili

16, June 2017

CX ED-32-Blog

Welcome to the 32nd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about artificial intelligence, the power of cloud in the customer experience ecosystem, and the driving force of analytics to keep customers happy.   Artificial […]

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by Sheela Narashiman

13, June 2017

Unlock the power of customer analytics banner

In an age where the customer is king, customer data is an organization’s most important asset, and customer analytics is the key that unlocks the value of that asset. Customer analytics is the systematic examination of customer information. Customer analytics professionals mime data to identify and quantify the impact of customer pain points to deliver personalized and superior experiences. Recently, customer analytics has become the most critical technology investment for enhancing customer experience. For example, organizations use customer analytics to improve product development and service delivery. Some financial services use analytics to prevent compliance and regulatory issues. According to Gartner’s 2017 Customer Experience Innovation Study, customer analytics continues to be the top focus to improve customer experience with over one-third of respondents planning to increase their investments in this technology.

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by Archana Sangili

9, June 2017

CX_ED-31-Blog

Welcome to the 31st edition of the CX Roundup. We are delighted with the support we are receiving for this curated blog post. This post brings the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

2, June 2017

CX_ED-30-Blog

The CX Roundup features a quick recap of customer experience ecosystem from last week. Artificial Intelligence, virtual assistants, and analytics news and trends are collected and presented in one place for your reading.

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by Sheela Narashiman

30, May 2017

The rise of robots banner

Looking back, when one thinks of all those science fiction movies that hit the screens with robots of varying sizes and shapes little did it occur to the human mind that robots would one day begin to dominate. But the fact is, robots have now taken over and have begun to evade all walks of […]

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by Archana Sangili

26, May 2017

CX_ED-29-Blog

We are happy to bring to you, yet another edition of the customer experience roundup. This CX roundup presents articles on technologies and trends that contributes to help improve customer experience.

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by Archana Sangili

19, May 2017

CX_ED-28-Blog

The biggest focus and investment areas for the majority of businesses, this year is – Customer Experience. New technologies are also contributing their share to enhance their CX strategy. Every week, we feature interesting articles from around the world on customer experience – news, trends, guides, and tips.

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by Manu Yegnaraman

16, May 2017

Artificial-Intelligence-The-learning-curve-is-moving-upward-Web-Banner

AI has been an intrinsic quest of the human race right from the moment we invented the computing machine. The urge to make the computing machines more intelligent than ever before, in fact, signalled the birth of algorithms and complex application development. Since then, the growth of AI along with its challenges has been constantly changing, similar to the advancements in the IT industry.

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