by Servion

6, April 2018

CXRoundUp 71

Here’s the latest from the world of Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup An experience to remember in Orlando The only thing constant in customer experience is change, and it has become clear that knowledge […]

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by Naresh Govindarajan

26, March 2018

Attended process automation

As attended robotic process automation assists a human at the workstation and saves valuable employees time, who wouldn’t want a robot helper all the time?

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by Archana Sangili

23, March 2018

CXRoundup 69

Here’s the latest from the world of the Customer Experience for your weekend reading – the highs and lows, the movers and shakers, the drama, the action and the debates, in this week’s roundup.

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by Sheela Narashiman

12, March 2018

Virtual Customer Assistant

According to Gartner by 2020, 25% of customer service and support operations will integrate virtual customer assistant technology across engagement channels, up from less than 2% in 2017. Virtual Customer Assistants (VCA) act on behalf of the enterprise to stimulate a conversation that delivers information and also potentially takes action on behalf of the customer to perform transactions.

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by Archana Sangili

9, March 2018

CXRoundup 67

Last week’s round-up of the customer experience world – the highs and the lows, the movers and the shakers, the drama, the action and the debates. The White House doesn’t want to lag behind the private sector on customer experience: Numbers have shown that the satisfaction level with federal services is at an 11-year high. […]

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